Senior Specialist, Product Operations
2 weeks ago
Senior Specialist, Product Operations – Mastercard Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Mastercard Prepaid Management Services (MPMS) delivers end-to-end prepaid card solutions across travel, transit, foreign exchange, gifting, and buy-now-pay-later segments. As a fintech enabler, MPMS operates a scalable, modular platform that supports a global portfolio of prepaid programmes, combining innovation with operational excellence. Overview The successful candidate will work closely with the Product Operations team to support the day-to-day operations of the cardholder servicing teams. The work will include supporting the B2B and B2C teams with the day-to-day management of the MPMS products and ensuring processes are followed and providing ad-hoc support for complex queries. The Role Support the Product Operations team in the day-to-day interactions with the B2B and B2C servicing teams by providing support for complex and new issues. Work with internal and external stakeholders to help triage and prioritise issues and defects affecting cardholders. Offer operational and product support to the servicing teams to allow them to train and communicate process and operational changes. Provide oversight and support from an MPMS perspective to any new intake requests for new products being managed by the Customer Delivery team. Interrogate individual customer queries and escalations as required and provide support with next steps to resolution and/or timelines of events occurred to identify any training opportunities or process failings. Conduct oversight and quality assessment of B2C and B2B interactions by reviewing cases and calls end-to-end on a monthly basis to identify remediation opportunities. Conduct ongoing reviews of product and process materials to ensure the support information being used is accurate and up to date. All About You – Key Skills Background with prepaid products and customer service is desired. Strong communication skills. Quick learner, inquisitive and self‑motivated. Experience in dealing with internal and external stakeholders. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Seniority level Associate Employment type Full‑time Job function Information Technology Industries Financial Services, IT Services and IT Consulting, and Technology, Information and Internet #J-18808-Ljbffr
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Senior Specialist, Product Operations
2 weeks ago
Peterborough, United Kingdom Mastercard Full timeOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Specialist, Product Operations
7 days ago
Peterborough, United Kingdom Mastercard Full timeOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Operations Manager
1 week ago
Peterborough, United Kingdom Operations Full timeOperations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. Its driven by Operations Managers who bring the team together to push excellence in safety quality and productivity across our sites. At your site youll lead other managers and create...
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Specialist, Product Operations
1 week ago
Peterborough, Peterborough, United Kingdom Mastercard Full time £40,000 - £70,000 per yearOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Specialist, Product Operations
1 week ago
Peterborough, Peterborough, United Kingdom Mastercard Full time £20,000 - £60,000 per yearOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Peterborough, United Kingdom Mastercard Full timeA leading financial services company in Peterborough is seeking a Senior Specialist, Product Operations to support day-to-day operations in managing prepaid products. The role involves stakeholder interaction, overseeing query resolutions, and ensuring operational efficiencies. Ideal candidates will have strong communication skills, experience in customer...
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Production Operative
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Peterborough, United Kingdom ABAgri Full time**The Role & Key Responsibilities**: **Job Title**: Production Operative **Location**:Monmouth, Monmouthshire, Wales **Contract Type & Shift**:Permanent - Monday to Thursday - 08:00 - 16:30, Friday - 08:00 -15:15 The role of the Production Operator is to support the Team Leader and the Senior Operators in achieving the weekly plan on time and in full. The...
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CRM Product Specialist
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