Senior UX Researcher

7 days ago

City Of London, United Kingdom NatWest Group Full time

Join us as a Senior UX Researcher at NatWest BoxedYou’ll be working directly under our Research Leader, but with a high degree of agency and autonomy.You'll workclosely with other members of the product team to deliver consistent, efficient, and enjoyable experiencesThis is a great opportunity to develop your knowledge and skills while making a real difference for our customersWhat you'll doAs a Senior UX Researcher, you’ll own and execute the high-level strategic discovery pieces that chart our future course. You'll own the research roadmap for your product area, ensuring we balance future-looking discovery work with evaluative experiments that optimize what's live today.Additionally, you’ll be:Navigating the complexities of B2B2C, mastering the art of researching two very different audiences, our business partners and their end customersChampioning a user-centric culture, making sure that all strategic and design choices are directly anchored to verified customer needsBuilding a better research function, contributing hands-on to the processes and tools (ResearchOps) that make our research effective and scalableWorking closely with Product, UX Designers and the wider teamsActively coaching junior team members and helping product and design colleagues grow their own independent research skillsThe skills you'll needYou’ll need to be technically excellent, master of mixed-methods research (complex qualitative and quantitative analysis), and know how to bring different data streams together to tell a cohesive storyWe’ll also be looking for:You to influence and guide executive-level stakeholders, turning research findings into clear, consensus-driven strategic decisionsThe ability to deliver relevant and effective insight under varying project constraintsHighly independent researcher, comfortable owning the entire research lifecycle from ambiguous questions to final recommendations in a small, fast-paced teamExcellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key stakeholders #J-18808-Ljbffr

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