Service Quality Lead
1 week ago
About Us Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry. About The Role We’re looking for a proactive Service Quality Lead to champion high standards of client experience, governance, and service quality for our NHS Contracts & Rights to Choose Adult teams. You’ll act as the operational link between our service teams and the central Quality Assurance & Improvement function, driving continuous improvement and compliance. The role is based in the centre of Canterbury, Kent. (Please note there is no onsite parking). Our working week for this role is Monday-Friday, hours are 09:00-17:00 (30 minute break) with 4 days on site & 1 day WfH. Principle duties and responsibilities will include but not limited to Lead service-level audits and monitor KPIs.Manage complaints, feedback, and incident reviews.Maintain risk registers and support governance meetings.Promote best practice in information governance and data protection.Analyse trends to identify improvement opportunities and implement action plans. Person Specification Minimum 2 years’ experience in quality or governance within health or social care.Strong knowledge of quality frameworks, CQC regulations, and NHS governance standards.Excellent analytical, reporting, and communication skills.Ability to manage multiple priorities and collaborate across teams.Proficiency in Office 365; experience with quality management systems desirable. Working at Psicon We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of; The best possible customer service.The most efficient and effective clinical work.A thriving and engaged workforce.A truly inclusive organisation. Benefits Include Annual leave of 32 days a year (inclusive of bank holidays).Flexible annual leave scheme providing the ability to buy or sell back additional days.Well-being days.Birthday lie in.Pension scheme (with the option of enhancing via salary sacrifice).Cycle to work scheme.Employee Perks via Psiconnect – our reward gateway packed with discounts.Access to the Blue Light Card membership.Pastry Mondays.Funded social events.Staff well-being bursary scheme. Additional Information / Contacting Us For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 03308 383 106 for more information.Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK. #J-18808-Ljbffr
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Service Quality Lead
3 days ago
Canterbury, Kent, United Kingdom Psicon Ltd Full timeAbout UsPsicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative...
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Service Quality Lead
2 days ago
Canterbury CT XJ, United Kingdom Psicon Full timeAbout UsPsicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative...
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Service Quality Lead
3 days ago
Canterbury CT XJ, United Kingdom Psicon Full timeAbout UsPsicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative...
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Service Quality Lead
3 days ago
Canterbury CT XJ, United Kingdom Psicon Full timeAbout UsPsicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative...
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Practice Quality Lead
2 weeks ago
Canterbury, Kent, United Kingdom Porchlight (charity) Full timeAre you passionate about driving high-quality practice in homelessness and mental health services? We're looking for a Practice Quality Lead to shape and embed sector-leading standards across our organisation. Reporting to the Director of Services, you'll lead on quality frameworks, assurance, and continuous improvement, ensuring our support reflects best...
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Service Quality Lead
1 week ago
Canterbury, United Kingdom Psicon Ltd Full timeA leading healthcare organization is seeking a proactive Service Quality Lead to oversee client experience and service quality for NHS teams. This role includes managing service audits, analyzing trends, and ensuring compliance with governance standards. Candidates should have experience in quality governance in health or social care, excellent analytical...
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Practice Quality Lead
2 days ago
Canterbury, United Kingdom Porchlight Full timeAre you passionate about driving high-quality practice in homelessness and mental health services? We’re looking for a Practice Quality Lead to shape and embed sector-leading standards across our organisation. Reporting to the Director of Services, you’ll lead on quality frameworks, assurance, and continuous improvement, ensuring our support reflects...
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Canterbury, United Kingdom New Zealand Government Full time## Mō tēnei tūranga mahi | About this role* **Full-time, permanent position*** **Based in Te Waipounamu | Southern Region**Health New Zealand | Te Whatu Ora is the country's largest employer, delivering universal public healthcare to 5 million New Zealanders.We provide essential hospital, specialist, and community health services across 80+ locations —...
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Canterbury, United Kingdom New Zealand Government Full timeA leading healthcare provider is looking for a Quality & Effectiveness Lead based in Canterbury. The role involves overseeing the quality of Hauora Māori services and ensuring effective healthcare delivery. The ideal candidate will have 5-7 years of experience, strong communication skills, and knowledge of Māori approaches. This is a full-time, permanent...
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Field-Based Washroom Quality Lead
2 weeks ago
Canterbury, United Kingdom Lyreco Group (Italy) Full timeA leading facilities management firm is seeking a Washroom Quality Control Manager to oversee hygiene standards across multiple client sites. This role involves conducting audits, ensuring compliance with safety regulations, and driving service improvements. Candidates should have strong quality control and facilities management knowledge, alongside...
