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Business Support Assistant

2 weeks ago

Bromley, United Kingdom Job Switch Full time

Business Support AssistantWork in the office in Bromley three days per week and remotely from home two days per week, delivering a seamless local service that is customer‑focused, personalised, and of high quality and efficiency.Answer enquiries in a timely, courteous, and professional manner, making effective use of the Council IS systems.Listen actively to callers to assess and clarify their needs.Provide customers with the most up‑to‑date information.Handle a high volume of inbound and outbound phone calls, e‑mails, and internet enquiries.Process referrals received from police and via an online portal.Upload documents onto case files.Use the Councils in‑house Liquid Logic and EHM systems.Use Microsoft Outlook and respond to e‑mails professionally.Must have prior experience working as a Business Support Officer within a local authority; experience working in a mash team is a bonus. #J-18808-Ljbffr