Support Team Leader

2 weeks ago

Newcastle upon Tyne, United Kingdom Cintra HR & Payroll Services Full time

Support Team Leader Application Deadline: 5 December 2025 Department: Support Location: Newcastle upon Tyne Compensation: £38,000 - £41,000 / year Join our Support Department as our next Support Team Leader We are Cintra, a rapidly growing company part of PSSG known for award‑winning payroll solutions. As the recipient of the Payroll Service Provider of the Year 2024 award, we offer opportunities for professional development, competitive bonuses and a collaborative environment. The opportunity: As Support Team Leader, you’ll guide a small 1st Line Support team, driving service excellence, resolving escalations and ensuring smooth day‑to‑day operations. You’ll maintain high support‑desk performance, develop team capability and communicate insights to stakeholders to shape product enhancements. About you You’ll bring deep expertise in payroll, with at least five years of hands‑on experience and a solid understanding of payroll, HR and legislation. As an experienced leader, you motivate, mentor, and support a team while remaining calm, organised and focused under pressure. You are an excellent communicator with strong client‑facing skills, able to explain complex information clearly and build trusted relationships. Highly accurate, numerate and methodical, you handle confidential information with integrity and approach problems with logical, solutions‑driven thinking. Confident with IT tools – Word, Excel and CRM – you consistently deliver high‑quality work to tight deadlines. What's in it for me? A competitive salary with generous bonus opportunities Hybrid and flexible working arrangements supporting a healthy work‑life balance Employer‑matched pension contribution to 5% Wellbeing support through a company‑paid cash plan and employee assistance program (spa and gym discounts) Onsite discounted parking And more We strategically invest in our employees, offering continuous training to keep skills sharp and confidence high. Please note we do not accept unsolicited CVs from agencies. We reserve the right to close this advert at any time should there be a high volume of applications. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industries: Human Resources #J-18808-Ljbffr

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