Fibre Installation Engineers

2 days ago

Inverness, United Kingdom Highland Broadband Full time

Fibre Installation Engineers - Highlands RegionField OperationsFull timePermanentApply nowIt is an exciting time to join Highland Broadband, as we help more rural communities in the Highlands get better connected - we are expanding our team.We are looking for friendly, customer-focused individuals to join our installations teams in the Highlands covering Inverness and north Highland areas, training can be provided.We are looking for team members who are happy to work outside and be on the front line of our service, installing fibre network connections to our customers' properties. You will be an advocate of the brand and comfortable to talk to customers about installing fibre in their area. Reporting to the area Service Delivery Manager you will carry out work as part of a scheduled appointment diary. This role is part of a busy team deploying the rapid rollout of ultra-fast fibre networks in rural towns and villages across Scotland.What you'll doCarrying out excavation works through customers’ gardens (digging small trenches)Attend customer properties to introduce Fibre to the Premise (FTTP) services by pulling / blowing cables through underground networks from cabinets or chambers to customer properties.Liaise with customers to discuss all routing through their gardens / property before commencing activities.Clear blockages in customer properties by way of soft excavations.Work on overhead network, where required.Complete internal cabling works, including fitting of customer’s CPE.Undertake full testing of equipment to ensure it is fully operational and educate customer on product use.Promote positive reviews of customer experience and take opportunities to capture any leads from areas you are working in.Evening and Saturday working hours, where required.What you'll bringExcellent customer service and communication skills.Be comfortable working at height and with some experience of manual labour.A driver's licence is essentialAs our engineers work in customer homes a disclosure check will be part of the selection process.Flexible as some working away from home may be required a few nights per weekWe will assess applications for this role on an ongoing basis - so please do not delay your application.Apply nowApply nowHoursFulltime; role will require shift work within the following hours/days - Monday to Friday 8am to 8pm, Saturday 9am to 5pm; On Call Rota participation will be required (once any initial training completed)10% Discretionary Bonus, 5% Employer contribution to Pension, 32 days holiday pay, Subsidised Gym Membership #J-18808-Ljbffr

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