Current jobs related to Customer Operations Executive - Inverness - HBNL
-
Customer Operations Executive
7 days ago
Inverness, United Kingdom HBNL Full timeJob Advert **Did you know that Highland Broadband now employ 50 people in the Highlands?** Not only are we helping to close the digital divide by rolling out industry-leading gigabit-capable fibre broadband to towns and villages in rural and semi-rural Scotland, we also employ locally too! We are looking for more friendly and dedicated customer service...
-
Customer Service Executive
1 week ago
Inverness, United Kingdom Arnold Clark. Full timeJob DescriptionWe're currently looking for Customer Service Executives to create an outstanding customer experience in our Renault branch in Inverness and help customers get excited about our products.Why choose us?33 days' holiday allowance with room to growGenerous retail discountsPrivate healthcareSimplyhealth - all employees have access to a GP 24/7 and...
-
Customer Service Executive
2 weeks ago
Inverness, United Kingdom Arnold Clark. Full timeJob DescriptionWe're currently looking for Customer Service Executives to create an outstanding customer experience in our Hyundai branch in Inverness and help customers get excited about our products.Why choose us?33 days' holiday allowance with room to growGenerous retail discountsPrivate healthcareSimplyhealth - all employees have access to a GP 24/7 and...
-
Customer Service Executive
1 week ago
Inverness, United Kingdom Arnold Clark. Full timeJob DescriptionWe're currently looking for Customer Service Executives to create an outstanding customer experience in our Hyundai branch in Inverness and help customers get excited about our products.Why choose us?33 days' holiday allowance with room to growGenerous retail discountsPrivate healthcareSimplyhealth - all employees have access to a GP 24/7 and...
-
Customer Service Executive
3 days ago
Inverness, United Kingdom Arnold Clark. Full timeWe're currently looking for Customer Service Executives to create an outstanding customer experience in our Hyundai branch in Inverness and help customers get excited about our products.Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can claim...
-
Customer Service Executive
3 days ago
Inverness, United Kingdom Arnold Clark. Full timeWe're currently looking for Customer Service Executives to create an outstanding customer experience in our Hyundai branch in Inverness and help customers get excited about our products. Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can claim...
-
Customer Service Executive
2 weeks ago
Inverness, United Kingdom Arnold Clark. Full timeWe're currently looking for Customer Service Executives to create an outstanding customer experience in our Hyundai branch in Inverness and help customers get excited about our products.If you think you are the right match for the following opportunity, apply after reading the complete description.Why choose us? 33 days' holiday allowance with room to grow...
-
Customer Service Executive
1 week ago
Inverness, United Kingdom Arnold Clark. Full timeWe're currently looking for Customer Service Executives to create an outstanding customer experience in our Renault branch in Inverness and help customers get excited about our products.If you think you are the right match for the following opportunity, apply after reading the complete description.Why choose us? 33 days' holiday allowance with room to grow...
-
Customer Service Executive
1 week ago
Inverness, United Kingdom Arnold Clark. Full timeWe're currently looking for Customer Service Executives to create an outstanding customer experience in our Hyundai branch in Inverness and help customers get excited about our products.If you think you are the right match for the following opportunity, apply after reading the complete description.Why choose us? 33 days' holiday allowance with room to grow...
-
Inverness, United Kingdom Highland Broadband Full timeCustomer Operations Executive Full or Part TimeCommercialFull and Part Time OpportunitiesPermanentAre you a people person with great communication skills?Highland Broadband is not only on a mission to provide Ultra-Fast Broadband, we aim to deliver an exceptional customer experience too, that's why we are looking for more talented individuals to join our...
Customer Operations Executive
2 weeks ago
Reporting to the Customer Operations Team Leader, you will be part of Highland Broadband's dedicated Customer Operations team, performing a pivotal role in the customer's journey.
Your role will involve dealing with questions from customers at different points within their journey (ranging from who we are, what is full fibre to when can they be installedand everything in between). You will ensure our customers understand the full benefits of products, consulting with them to get the best overall package for their needs. The role is based in newly acquired Inverness office. As this role requires you to be available when our customers need us there is likely to be an element of early evening work shared across the wider team.
**What you will do**
- Ensure that customers are kept fully informed throughout their onboarding, whilst managing all administrative activities such as arranging their installation and setting up their customer account correctly.
- Manage your customers in line with our key performance indicators, delivering an excellent service experience for all customers,
- Identify those customers that need tailored support and fully assist them until their fibre service is up and running.
- Liaise and partner with other internal teams (such as Finance and Field Engineering) to ensure that the on boarding journey is kept simple and seamless for our customer.
- Help respond to comments placed on social media channels.
**What you will need**
You'll bring a customer first mindset, committed to providing an excellent overall customer experience. Previous experience in a customer facing role is desired, in areas such as contact centres or retail, and with experience in both service & sales.
You'll have great organisational skills, and also have an eye for detail, especially when managing customer details
Excellent communication skills (oral & written).
Pay: £25,000.00 per year
Additional pay:
- Yearly bonus
Schedule:
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
**Location**:
- Inverness (preferred)
Work Location: In person
