Waiting List and Bookings Officer

Job SummaryAn exciting opportunity has arisen to join a small specialist team in the Dental Radiology Department, within the Newcastle Dental Hospital. We are looking for a highly motivated Waiting List/Bookings Officer who will be responsible for undertaking a range of duties to ensure the effective and smooth running of walk‑in and scheduled Dental Radiology procedures. The post holder will act as a first point of contact for the unit and coordinate all patient appointments and enquiries. They will manage a varied and complex workload, prioritising tasks to ensure smooth running of the department and efficient service for patients and other stakeholders. They will work as part of a multi‑disciplinary team, handling referrals, queries and requests from clinical and clerical colleagues in radiology, the dental hospital and from external professionals. This position will best suit a candidate who enjoys working with the public, has a strong sense of teamwork and puts the patient at the centre of everything they do.Main duties of the jobDesk‑based role with occasional assistance to Radiologists and Radiographers in dental radiology procedures.First point of contact for the department, coordinating all patient appointments and enquiries.Managing referrals from a variety of sources, using appropriate knowledge and judgement to ensure patients are seen in a timely manner.Offering a person‑centred approach to all patients and stakeholders, maintaining a professional demeanor at all times.Excellent communication and interpersonal skills to enable effective working within a multi‑disciplinary team and be highly organised with excellent time management skills.Interaction with the public, patients and other healthcare professionals on a daily basis, including distressed, emotional and anxious patients and those who may be dental phobic.About UsWe are a flexible‑working friendly organisation, ensuring you can work in a way that is best for you and for our patients. With around 2 million contacts with patients each year, we deliver care from a range of sites: Royal Victoria Infirmary, Freeman Hospital, Newcastle Dental Hospital, Cramlington Manor Walks, Urgent treatment centres, Newcastle Fertility Centre, Northern Centre for Cancer Care, North Cumbria, Northern Genetics Service. We also have offices at Regent Point in Gosforth and community sites.For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust, visit our careers page.DetailsDate posted: 02 December 2025Pay scheme: Agenda for changeBand: 3Salary: £24,937 to £26,598 a year pro rataContract: PermanentWorking pattern: Part‑timeReference number: 317-2025-48-030Job location: Royal Victoria Infirmary, 317 02 Royal Victoria Infirmary, NE1 4LPJob responsibilitiesThe post holder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.Undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.Act as a first point of contact for the unit and coordinate all patient appointments and enquiries.Be responsible for the achievement of all NHS Waiting Time targets, including Cancer Waits, Diagnostic, and Therapeutic Waits.Work on a rotational basis covering reception duties.Work Trust wide with varying working patterns, including but not restricted to 08:00 to 20:00 Monday to Sunday.Participate in all aspects of the administration service within Radiology.Person SpecificationEssentialNVQ level 3 or equivalent experience.GCSE level, with GCSE Grade 4 or above in English or equivalent.ECDL or Microsoft Office Specialist or equivalent experience.Significant experience in an administrative role in an NHS / health care environment or comparable organisation.Experienced in Microsoft Office packages (Excel, Word, etc.).Familiarity with Hospital Information Management Systems such as PAS and medical terminology.Knowledge of NHS Waiting Times Directives.Knowledge of Confidentiality.Experience in efficient, accurate, high‑volume data handling.Understanding of the NHS, including recent reforms such as Freedom of Information and Caldicott Guardianship.Excellent communication and interpersonal skills across a multi‑disciplinary team.Excellent organisational and time management skills with the ability to prioritise tasks.Articulate with excellent communication and interpersonal skills – must be mature and able to communicate information to patients, emphasise and deal sympathetically with matters of a sensitive nature (e.g., recent diagnosis of cancer, LMP, patients requiring hystro appointments).Possess a high degree of judgement.DesirableMinimum of 5 GCSEs grade 4 or above including Mathematics and English or equivalent.Previous experience in a higher clerical role.Knowledge of Radiology Waiting Time Directives and pathways.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure and Barring Service check to verify any previous criminal convictions.Employer detailsThe Newcastle upon Tyne Hospitals NHS Foundation TrustRoyal Victoria Infirmary, 317 02 Royal Victoria Infirmary, NE1 4LPWebsite: https://careers.nuth.nhs.uk/why-us #J-18808-Ljbffr