Endoscopy Coordinator

Analytical Cookies On OffThe Endoscopy Coordinator role provides an invaluable patient focused service, working within the clinical units of the hospital. The main responsibilities will be processing internal referrals and bookings, managing the endoscopy waitlist in line with National Cancer Waits times, dealing with patient queries and providing a high quality administration service at a leading Cancer Centre which prides itself on clinical excellence The successful candidate will be enthusiastic and experienced, who enjoys patient contact and working in a multi-disciplinary environment to support the delivery of a quality service. You must be able to demonstrate good communication skills, flexibility, reliability and have an organised approach to work. This role is an excellent opportunity to develop your administrative skills in a fast moving and dynamic department within the NHS. Substantial experience working as an administrator in a relevant medical setting is required for this post. Excellent Microsoft office skills and knowledge of medical terminology are essential. Please note that this position will not attract a work permit or visa and so only applications from individuals already free to work in the UK without restrictions will be considered. Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.Main duties of the jobThe principal role of the endoscopy administrator is to work collaboratively with other administrative staff to deliver an efficient, welcoming reception service, whilst managing other essential duties.Lead in the reception of patients to the Endoscopy Suite while being supported by the rest of the Endoscopy Team.Ensure efficient administration of all aspects of patient referral, admissions, discharge and bookings in Endoscopy in liaison with endoscopy suite ward nursing staff.To maintain a booking system for admission and discharge of Endoscopy patients to the ward/department/home.Manage the waiting list system to support the management team in delivering the endoscopy service within mandated timeframe and rules, in accordance with current best practiceTo run lists on a daily basis for outstanding histopathology reporting, print off these reports and ensure that they made available for consultant reviewTo be actively involved in the management of the Trust EPR and Endobase systems to ensure that patient records are accurate.Working for our organisationThe Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.Detailed job description and main responsibilitiesFor further information on this role, please see the attached detailed Job Description and Person SpecificationPatient/customer care (both direct and indirect)Reception of patientsCarry out tasks in delivering and supporting indirect patient care under the supervision of a registered nurse.Ensure efficient administration of all aspects of patient admission to hospital is carried out in liaison with the senior nursing staff in Endoscopy.To ensure that patients receive written/verbal communication in advance of admission to hospital with special emphasis on client care.Ensure that in event of patient admission being subject to cancellation, that it is handled appropriately and sensitively.To be involved in the preparation of patient discharge, in conjunction with the multi-disciplinary team. Where necessary ensuring transport arrangements are in place for the patient/client.Maintenance of all computerised patient administration systemsDaily maintenance of EPIC, updating additional sessions and vacant slots as per changes in need.To ensure medical records are maintained, ensuring correct documentation and results are filed correctly and promptlyUsing the electronic purchasing system (SBS) the administrator will maintain the departmental stationery stock and will be responsible for ordering a wide range of theatre consumables on the instruction of senior nursing staff. This may involve contacting Procurement and the various manufacturers.To ensure that telephone enquiries are dealt with in a sensitive and polite manner.Person specificationAttainments – Educational or equivalentDemonstrable experience working in a healthcare environmentUnderstanding of working with patients who are critically and chronically illNVQ Level 4 (or equivalent) in Customer ServiceMedical terminology course or equivalent relevant experience in health care settingSpecial aptitudes and dispositionGood interpersonal skillsGood organisational skillsSelf-motivatedAbility to work as part of a teamPatience and understanding of patients’ needsAbility to work under pressureEvidence of commitment to customer care initiativesAwareness of patient confidentialityExperience of working with computersAbility to liaise with external parties regarding pre-authorisation of treatmentWorking knowledge of EPICThe Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.Flu Vaccination – What We Expect of our StaffAt The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.Employer certification / accreditation badgesThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. #J-18808-Ljbffr