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Operations Administrator
2 weeks ago
Operations Administrator – Office-Based (Permanent Role) Location: Village location in Northants Department: Operations Contract: Permanent / Full-Time Recruiter: Interaction Recruitment Salary: Up to £25,100 per annum About the role An Operations Administrator will support the Operations Team Manager and the wider business by handling a range of administrative duties. You will manage incoming instructions, support agent and client communications, and ensure all outputs meet regulatory and internal standards. This is a permanent, full‑time, office‑based position working Monday to Friday, 8:30am to 5:00pm. The office offers free on‑site parking and stunning views of the Northamptonshire countryside. Key Responsibilities Process incoming client, ensuring all relevant documentation is attached and complete. Manage and respond to day‑to‑day queries from field agents and clients. Quality‑check, amend, and submit Field Agent Reports to clients. Act as the first point of contact for incoming operational telephone queries. Monitor and ensure all reports are completed in line with Service Level Agreements (SLAs). Provide general administrative support and assist with ad‑hoc tasks as required by the Team Manager. Ensure all activity is compliant with Data Protection and company policies. Handle complaints in line with internal procedures, ensuring timely and sensitive resolution. What We’re Looking For Previous experience in an administrative support role (preferably within financial services). Excellent attention to detail and accuracy. Strong written and verbal communication skills. Ability to work to deadlines while maintaining high‑quality outputs. Comfortable handling sensitive customer information with care and discretion. Proficiency in Microsoft Office applications. Empathy and a customer‑first approach, essential due to the nature of the work. What’s On Offer Permanent, full‑time, office‑based role. Hours: 8:30am – 5:00pm, Monday to Friday. Salary: up to £25,100 per annum. Benefits include: Free on‑site parking. Beautiful countryside views from the office. Supportive and friendly team environment. Opportunities for development and progression within a regulated business. Meaningful work that makes a difference to people in financial difficulty. Conduct & Compliance As a regulated financial services business, all employees are expected to comply with the FCA Conduct Rules. This includes acting with integrity, due skill, care, and diligence; being open and cooperative with regulators; treating customers fairly and with respect; observing proper standards of market conduct; and acting to deliver good outcomes for retail customers. Apply Now If you are a compassionate and detail‑focused individual looking to join a stable and ethical organisation, we’d love to hear from you. Apply today via Interaction Recruitment, or call the recruiter on 07531 651 351. #J-18808-Ljbffr
