Senior Account Manager

4 days ago Be among the first 25 applicantsDescriptionA Senior Account Manager is an experienced program/project leader in the Global Risk Management and Full-Service REMS (GRMR) Business, focused on the EU market specifically Educational Safety Advice (ESA) and Risk Minimization Control (RMC) programs. Expectations include the ability to build relationships (internally and externally), identify client needs, design strategic and innovative solutions, manage client deliverables, coordinate with other internal program representatives, and deliver client contracts on time, on budget and within scope. This practiced professional exhibits decision quality, action orientation, communication savvy, and resourcefulness as the primary steward of client(s) GRMR program(s). They will be the primary lead in the GRMR core team operations model and looked upon for guidance on best practice, standard setting and general project direction from junior team members.DescriptionA Senior Account Manager is an experienced program/project leader in the Global Risk Management and Full-Service REMS (GRMR) Business, focused on the EU market specifically Educational Safety Advice (ESA) and Risk Minimization Control (RMC) programs. Expectations include the ability to build relationships (internally and externally), identify client needs, design strategic and innovative solutions, manage client deliverables, coordinate with other internal program representatives, and deliver client contracts on time, on budget and within scope. This practiced professional exhibits decision quality, action orientation, communication savvy, and resourcefulness as the primary steward of client(s) GRMR program(s). They will be the primary lead in the GRMR core team operations model and looked upon for guidance on best practice, standard setting and general project direction from junior team members.Job ResponsibilitiesProductivityBuilds positive working relationships with clients, staff, managers, leadership, and internal support teams.Achieves billable utilization and managed book of business targets in service to client engagements.Proactively seeks opportunities to build skills, experiences, and relationships by contributing to program engagements and internal initiatives.Manages heavy workloads and competing responsibilities.DeliveryPrimary person responsible for GRMR program(s) successLead projects with cross functional involvement and supervise all functional areas that support the programs.Acts business owner functions for digital platform for risk education materialsPartner on the delivery of Risk Minimisation Control (RMC) productConfiguring platform and administrate platform on behalf of customersAbility to launch and/or operationalize multiple programs simultaneouslyAbility to understand and manage complex GRM program requirements and cross functional teams execution and delivery of themPrimary customer contact for GRMR program(s). Manages day-to-day activities of the program and associated program team, overseeing all aspects of the project from start-up through close-out.Acts as the day-to-day point person for the development and owner of client deliverables, management of the client relationship, financial oversight and contract.Collaborates with core team and oversight roles to design, manage, and execute all aspects of a client engagement according to the customers business goals and expectations. Coordinates with additional support teams as needed through program lifecycle.Optimizes work processes to maintain program scope, budget, timelines, and resource allocations. Accountable for program activities and leverages internal tools and tracking systems to ensure program objectives, milestones, and timelines are met.Prepares for, attends, and facilitates client meetings and presentationsFocal point for resolving project team member questionsManage revenue and invoicing for project(s)Serves as the primary liaison with customer(s).Proactively escalates problems as they emerge to project leaders.Responsible for articulating customer needs via requirements to technology lead or designee. Final approval person for all program requirements.Ensure project is conducted according to Syneos Health and customer SOPs, as applicable.Maintain project documentation to be “audit ready”Participate in sponsor/regulatory audits as required.Begins providing account management staff oversight and leadershipLeverages critical thinking and problem-solving skills to recommend creative ideas based on data analysis, personal experience, team guidance and industry best practices.Works with program management/leadership to challenge and pressure test client recommendations, when appropriate. Anticipates and supports client needs, concerns, and challenges through the design of alternatives and contingency plans. Demonstrates resourcefulness.Navigates and resolves program ambiguity, client changes, delays/expedites, and/or unexpected findings with maturity and professionalism. Maintains regular communication with program leadership.Communicate with clients, team members, and program leadership on a regular basis. Proactively communicates when timing is at risk. “Manages up” to keep program leadership informed of activities, team dynamics, project status, scope changes, potential risks, and business development opportunities.Exhibits professional, positive, respectful, and mature interactions internally & externally.Other duties as assignedCommunityActively participates in company-sponsored events, training and professional development opportunities, meetings, and office and Advisory Group initiatives.Drives a positive, collaborative, and professional team culture through words, attitude, and actions.Understands personal strengths and development needs. Seeks feedback and coaching. Sets annual professional development goals and engages in appropriate developmental stretch opportunities.Proactively seeks opportunities to expand knowledge of the biopharmaceutical industry, Consulting service offerings, and client products and markets. Deepens expertise in GRM requirements, service offerings, and/or functional areas.Demonstrates Syneos Health core values in action and wordRequirementsExperience in implementing global risk management programs preferredBachelor’s or higher degree (e.g. MBA, PhD, PharmD) in business or life sciences, or PMI Certified Associate in Project Management (CAPM) / Project Management Professional (PMP) or equivalent with significant experience (5+ years)Ability to assess client needs and deliver high-quality, effective communicationsMust be fluent in English (written and spoken) with excellent PC skills including Microsoft Office, Internet fluency and other related toolsExcellent interpersonal, communication, presentation and influencing skillsFamiliarity with Project Management tools (e.g. MS Project, SharePoint)Demonstrated project management experience requiredExperience managing successful working relationships in a cross-functional, matrix environmentAbility to multi-task, think critically and prioritize competing high focus prioritiesSkilled in directing the work of others and driving resultsAptitude for translating ambiguity and uncertainty into actionable next steps through resourcefulness, resiliency, and adaptabilityStrong meeting facilitation skillsExcellent time-management skillsAt Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.Why Syneos Health? Here, you’re a part of the big picture. You will collaborate with colleagues across clinical and commercial disciplines to guide premarket development through post-market commercial strategy. Every project is a chance to solve a new challenge, learn from your colleagues, and advance your career. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.Work Here Matters Everywhere | How are you inspired to change lives?Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesAdvertising Services, Public Relations and Communications Services, and Pharmaceutical ManufacturingReferrals increase your chances of interviewing at Syneos Health Commercial Solutions by 2xGet notified about new Senior Global Account Manager jobs in London, England, United Kingdom.Key Account Manager, Womenswear Footwear & AccessoriesLondon, England, United Kingdom 1 month agoGlobal Head of Technical Account Management (TAM)London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoGreater London, England, United Kingdom 3 days agoLondon, England, United Kingdom 3 months agoLondon, England, United Kingdom 1 week agoSenior Account Manager at Insurtech InsightsLondon, England, United Kingdom 9 months agoGlobal Brand Partnerships Manager – Strategic AccountsLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoGlobal Account & Commercial Marketing ManagerLondon, England, United Kingdom 1 week agoSenior Manager - Client Services - FS - LondonLondon, England, United Kingdom 3 days agoLondon, England, United Kingdom 2 months agoGreater London, England, United Kingdom 2 weeks agoPrincipal/ Senior Product Manager - Servicing Platform - Account CapabilitiesLondon, England, United Kingdom 2 weeks agoGreater London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 5 days agoGlobal Director Asset-Based Strategic Accounts, FTSE RussellCity Of London, England, United Kingdom 2 weeks agoGlobal Mobility Account Manager German SpeakingSenior Accountant or Accounts Manager - Medium sized firmGroup Partnerships Delivery Manager - Brand ExperienceGreater London, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 4 days agoGlobal Indirect Tax Technology Sales ManagerLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon Key Account Manager - On-Trade DrinksSenior Manager, Account Partnerships - GermanyLondon, England, United Kingdom 3 months agoLondon, England, United Kingdom 4 hours agoGreater London, England, United Kingdom 4 days agoLondon, England, United Kingdom 2 months agoWe’re unlocking community knowledge in a new way. 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