Senior Funeral Director

Senior Funeral Director Jeroen den Hartog Photography & Image Processing Position: Senior Funeral Director Location: Romney Marsh Funeral Directors, New Romney Job Type: Full-time, permanent Salary: From £33,000.00 per annum Why This Role Matters As a Senior Funeral Director you will guide team performance, development and operational leadership to support the Cluster Manager in achieving business objectives. You will ensure compliance, client satisfaction and staff excellence, fostering a culture of empathy, professionalism and continuous improvement. The Role A Senior Funeral Director leads front‑of‑house operations and is responsible for compassionate, high‑quality care for families and exceptional service delivery. In addition to the duties of a Funeral Director you will provide direct line management to Funeral Service Arrangers and other Funeral Directors. You will own operations, people, client satisfaction and local marketing initiatives, helping the brand succeed as a trusted presence in the community. Key Responsibilities Build empathetic relationships with families, supporting them through the whole funeral journey. Ensure all funeral arrangements respect client wishes. Oversee the complete delivery of funeral services from planning to execution. Provide day‑to‑day line management of Funeral Service Arrangers and Funeral Directors, including regular 1:1s, performance reviews and training support. Ensure compliance with operational standards and procedures within the Funeral and Crematoria divisions. Foster a positive, professional team culture that reflects company values. Support the Cluster Manager in overseeing branch performance, audits and compliance processes. Identify service gaps and recommend improvements. Provide compassionate support to families beyond regular working hours as needed. About You – We’re Looking For Someone Who Is comfortable leading and motivating a team to uphold the highest standards. Is empathetic, service‑oriented and committed to excellent client outcomes. Is prepared to assist families whenever needed, ensuring continuous care and operational effectiveness. Can follow strict procedures, maintain accurate records and ensure adherence to legal and company regulations. Is confident working independently and thrives on delivering results. Has excellent communication, planning and problem‑solving skills. Is digitally savvy and comfortable using Microsoft Office and scheduling tools. Desirable Experience Background in leading, mentoring, and motivating a team to maintain high service standards. Understanding of funeral or service‑based industries. Understanding of operational efficiency, service offerings and financial considerations within the funeral industry. What We Offer A meaningful leadership role with real community impact. Full training and support from regional and central teams. 25 days annual leave + bank holidays. Company pension, life assurance and employee assistance programme. BUPA private healthcare (Self). Annual company bonus. What Are the Next Steps If you feel this role is the right fit, click the 'Apply' button. Our Talent Acquisition Team will be in touch to guide you through the next steps. About Us At Dignity, we support families when it matters most. With compassion, professionalism and integrity at the heart of everything we do, we pride ourselves on delivering exceptional service and care to those who depend on us. With over 500 funeral homes across the UK, Dignity Funerals operates under respected local names and offers a truly personal and attentive service tailored to each family’s needs and wishes. We are part of the wider Dignity Group, a growing organisation that supports every aspect of end‑of‑life planning and care, including crematoria, memorials, funeral plans and online will and probate services. FCA Statement This role is subject to meeting regulatory requirements. As an FCA‑regulated organisation, we uphold the highest standards by employing individuals with appropriate skills, experience and integrity. Candidates may be asked to provide permission for relevant checks and assessments as part of the recruitment and onboarding process. Equality, Diversity and Inclusion Statement Our vision is to connect with clients, colleagues, company and communities based on our principles, celebrating our differences. We empower leaders and colleagues to seek out and understand new voices and perspectives, take decisive action to promote inclusion and belonging, and aim to be vocal about inequity and exclusion. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications, to close or extend the closing dates for positions; therefore, we recommend submitting an early application. #J-18808-Ljbffr