Customer Relationship Team Manager

2 weeks ago

Coleshill Warwickshire, United Kingdom Davies Turner Full time

Davies Turner has an exciting opportunity for a Customer Relationship Team Manager to join the European Road Customer Relationship Team (CRT) in Birmingham.
Location: Coleshill, B46 1DT
Salary: Competitive
Job Type: Full - Time, Permanent
Closing date: 28th November 2025
A little about Davies Turner Group
Davies Turner PLC is a British based multimodal freight forwarder specialising in logistics e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 Branches across the UK. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues.
Customer Relationship Team Manager - The Role:
We are looking for a highly motivated individual to lead the European Road Customer Relationship Team (CRT) in Birmingham. You will be responsible for managing our European Road CRT and our planning department which handles both import and export shipments along with full profit & loss responsibility.
You will have considerable drive and passion and share our ambitious plans to succeed in increasing revenues and growing the European customer base through customer service excellence. You will need a proven track record managing a busy operational department with at least 2 years’ managerial experience.
As well as sound operational expertise and knowledge of the European services, you demonstrate excellent customer service and communication skills ensuring you get the best out of your team and increase sales.
Customer Relationship Team Manager - Key Responsibilities:
- Line management of a team of 18 colleagues
- Accountability for the profit and loss of the department
- Working closely with Sales and Trade Lane Managers to develop our existing customers as well as new business wins
- Set and maintain a high standard of customer service
- Ensure a high level of accuracy for the department’s accounting systems
- Trade lane responsibilities
- Setting the departmental budgets
- Completing tenders and presenting to Key Account customers
- Preparing KPI reports
Customer Relationship Team Manager - You:
- Strong leadership and team building skills
- A committed work ethic, drive and great initiative
- Sound commercial sense with good financial acumen to maximise profits
- Strong analytical skills in measuring performance and a drive for continuous improvement
- Passion for delivering excellent customer service
- 2 years’ managerial experience
- Excellent interpersonal skills
- Knowledge of the industry is essential
- Knowledge of all Microsoft Office suite applications particularly Excel
- Strong presentation skills
- Travel around the UK may be required
In addition, you’ll also need the right to work in the UK - we are not able to sponsor work permits
Customer Relationship Team Manager - Benefits*:
- Up to 25 days holidays plus Bank Holidays
- Life Cover
- Profit related pay
- Defined contribution pension scheme
- Discounted store/shopping benefit scheme
- Private Healthcare
- Car Parking
- Employee Assistance Programme
- Training opportunities
* Some benefits are subject to a qualifying period
We believe that this valuable range of benefits together with a competitive salary, offers an overall benefits package befitting of a caring, family owned Company.
To apply for this exciting Customer Relationship Team Manager role, please click ‘Apply’ now.
Closing date is 28th November 2025

  • Key Account Manager

    1 week ago

    Coleshill, Warwickshire, United Kingdom Arvato Full time

    Salary: Up to £47,000.00 Location: Kings Norton Hours: 40 hours per week, Monday to Friday We are seeking an experienced and proactive Key Account Manager to take ownership of key client relationships within the healthcare sector , overseeing partnerships from inception through to successful delivery. The ideal candidate will ensure service excellence,...

  • Cash Control Manager

    7 days ago

    Coleshill, Warwickshire, United Kingdom The Works Stores Ltd Full time

    Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham. This is more than toys and books and art supplies. Become a Cash Control Manager As our Cash Control Manager, you will confidently lead the daily reconciliation of all store payment transactions, ensuring The Works is protected against cash fraud at the store level. You'll ensure...

  • Key Account Manager

    1 week ago

    Coleshill, Warwickshire, United Kingdom Arvato Full time

    Salary: Up to £47,000.00 Location: Kings Norton Hours: 40 hours per week, Monday to Friday We are seeking an experienced and proactive Key Account Manager to take ownership of key client relationships within the healthcare sector , overseeing partnerships from inception through to successful delivery. The ideal candidate will ensure service...

  • Cash Control Manager

    7 days ago

    Coleshill, Warwickshire, United Kingdom The Works Stores Ltd Full time

    Location Hybrid: 1-2 days at our Support Centre in Coleshill, Birmingham. Why The Works?🏆 10th Best Big Company to Work For 2024 - 'Best Companies' We don’t just sell products. We inspire reading, learning, creativity and play. The Works . It literally means everything. And whatever your story or background, we’re all about unlocking imagination and...

  • Land Manager

    5 days ago

    Coleshill, Warwickshire, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Land Manager to join our team within Vistry South West Midlands, at our Coleshill office. As our Land Manager, you will identify, appraise and submit offers to acquire land opportunities to meet business requirements, including growth plans and margin improvement as well as enhance reputation in the marketplace. The Land...

  • Graduate Land Manager

    5 days ago

    Coleshill, Warwickshire, United Kingdom Vistry Group Full time

    We have a fantastic opportunity for a Land Manager to join our team within Vistry South West Midlands, at our Coleshill office. As our Land Manager, you will identify, appraise and submit offers to acquire land opportunities to meet business requirements, including growth plans and margin improvement as well as enhance reputation in the marketplace. The Land...

  • Customer Account Manager

    4 days ago

    Coleshill, United Kingdom TMR Group Ltd Full time

    **Customer Account Manager** **Coleshill** **Up to £23,700 + 10% Bonus** **The Company** This is an SME that has a 5-star rating and supplies into 100 countries with over 6000 customers. **Why Would I Want to Work Here?** A business that is investing heavily in training and development of its staff and provide internal communications, so you are...

  • Global Accounts and Specialist Services Manager

    2 weeks ago

    Coleshill, Warwickshire, United Kingdom Davies Turner Full time

    Davies Turner has an exciting opportunity for a Global Accounts and Specialist Services Manager to join the Global Accounts and Specialist Services department in Birmingham. Location: Coleshill, B46 1DT Salary: Competitive Job Type: Full - Time, Permanent Closing date is 28th November 2025 A little about Davies Turner Group Davies Turner PLC is a British...

  • Bulk Account Manager

    7 days ago

    Coleshill, Warwickshire, United Kingdom Air Liquide Full time

    How will you CONTRIBUTE and GROW? Are you a highly driven and motivated individual with excellent communication skills?We are currently seeking a candidate to be responsible for the following: Managing and developing a portfolio of clients, whilst simultaneously creating a successful pipeline of new opportunities. Achieving a Sales Target, working within a...

  • Customer Account Manager

    2 weeks ago

    Coleshill, United Kingdom Certas Energy Full time

    **We currently have a vacancy for a Customer Account Manager to join our friendly team at our Coleshill office, on a Full Time and Permanent basis working 40 hours per week.** **As a Customer Account Manager at Certas Energy, you’ll have access to**: - Competitive commission - up to £6k OTE - Career progression within a multi layered sales structure -...