Customer Service Representative School Leavers

2 weeks ago


City of Edinburgh, United Kingdom Diligenta Full time

Customer Service Representative - School & College Leavers Salary: From £23,278 per year Location: Standard Life House, Edinburgh, EH1 2DH Working hours: Monday - Friday, 9am - 5pm, 35 hours per week Key information: We are based in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby. You will be part of an extensive training programme which provides you with a mix of both product and practical skills to allow you to feel comfortable in your role. Our standard working hours are Monday‑Friday between 9am and 5pm, so no evening or weekend shifts. Salary is up to £23,278 per annum, based on skills and experience. Benefits: 23 days holiday (not including bank holidays) Eligibility for our discretionary Variable Incentive Plan – opportunity to earn extra money each quarter based on performance. A contributory company pension scheme. Excellent employee well‑being and assistance support programmes. A range of employee discounts saving you on food, holidays, electrical goods and financial services. Personal and career development: grow within Diligenta and our global parent company, Tata Consultancy Services. What you'll be doing: Act as the face of the business – answer calls from across our many different skills. No sales involved. Resolve issues and queries, inform members on policy details in a confident, friendly, and professional manner. What we're looking for: Entry‑level positions – some customer‑facing experience is sufficient; training provided. Strong listening and communication skills; ability to explain complex matters simply and supportively. Ability to quickly understand customer needs and focus on finding effective, empathetic solutions. Excellent attention to detail and consistency with established processes. Good PC skills and knowledge of Microsoft Office (Word, Excel). Equal Opportunities Statement: We welcome applications from all suitably qualified candidates. We remind you that if you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know. #J-18808-Ljbffr



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