Senior Product Manager

Senior Product Manager – Retention Team Butternut Box | B Corp We’re looking for a Senior Product Manager to lead the Retention Product Team. As the people who keep our customers happy, you’ll own and improve the post‑sign‑up experience from onboarding and account management to loyalty, churn deflection, and reactivation. Your work drives measurable impact on retention, engagement and lifetime value (LTV). You’ll shape strategy, prioritise initiatives and work hands‑on with design and engineering to ship meaningful work quickly. Key Responsibilities Own all digital product work focused on retention, including: Customer account and app experience Plan and delivery management Onboarding flows and engagement features Loyalty, churn deflection and reactivation journeys Lead a cross‑functional squad (1 designer, 5 engineers) through the full product lifecycle – from discovery to sprint delivery to QA and release. Partner closely with CRM, Data Science and Customer Love teams to create a cohesive retention strategy. Develop and maintain a clear 6–12 month roadmap that connects customer needs to business outcomes. Use data and experimentation (A/B tests, analytics, insights) to identify opportunities and drive improvement. Balance short‑term experiments with long‑term strategic thinking, sequencing work for maximum impact. Champion a culture of learning, iteration and accountability within the team. Required Skills & Experience Proven experience owning retention, loyalty or lifecycle features within a subscription or growth‑driven B2C/D2C product. Strong analytical and commercial acumen – understand LTV, retention metrics and how product performance ladders up to P&L impact. Experienced in A/B testing and structured experimentation. Comfortable working directly with design and engineering, writing tickets and managing delivery. Confident using (or learning) tools like Amplitude, Looker or equivalent analytics platforms. Excellent communicator and stakeholder manager – credible with senior leaders and trusted by teams. Evidence of working effectively in fast‑paced, high‑ownership environments (scale‑ups or entrepreneurial teams). About You Customer‑obsessed – you instinctively dig into why customers stay, leave or return. Strategic clarity – you can connect vision to actionable roadmaps. Commercially sharp and data‑driven, comfortable making trade‑offs between pace and impact. Thrive in ambiguous, fast‑moving environments, unblocking yourself and others quickly. High EQ – communicate with empathy, influence effectively and build trust across teams. Natural bias for action and a desire to make tangible impact. About Butternut Box At Butternut we put the food back into dog food. We believe dogs deserve the healthiest, most natural and tastiest food with none of the nasties. That’s why we make freshly prepared dog food – cooked like you would at home and delivered in perfectly portioned boxes. As a B‑Corp certified company, we care deeply about people, product and the planet. Benefits 25 days holiday (plus 8 bank holidays) and an additional day for every year of service. 5 paid “paws” days per year to support learning and/or wellbeing. £500 personal learning & development budget. Butternut Box employee discount. Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave). Best office ever & cycle to work scheme. Flexible working hours and work‑from‑home options. Pension with NEST. Private medical, dental and fertility support insurance. Paid sabbaticals for squad members with 5+ years at Butternut. Discounted gym access through MyGymDiscounts. Time off for pregnancy loss. Lots of office dogs. Equal Opportunity Statement Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives. We are not perfect, but we are committed to doing business the right way and continually improving our social and environmental performance. We’re not afraid of putting extra weight on candidates from under‑represented groups. We want strong, diverse teams built from different backgrounds, experiences and identities. #J-18808-Ljbffr