Customer Operations Executive

3 days ago

Greater London, United Kingdom Lendable Full time

Customer Operations Executive (Part time - UK Loans) Join us as a Customer Operations Executive (Part time - UK Loans) at Lendable. About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies. One of the UK’s newest unicorns with a team of just over 600 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) About The Role The Customer Service team plays a crucial role in assisting customers with their Loan, Card, and Motor inquiries from application to completion. As the first point of contact, you’ll be pivotal in resolving queries and ensuring customer satisfaction throughout their journey. In this position, you'll report directly to the Team Lead and be responsible for reviewing customer applications, consistently meeting quality standards while adhering to processes that lead to positive customer outcomes. Key Responsibilities Assist applicants in navigating the loan application process, ensuring efficient fund access. Validate information provided by loan applicants to uphold responsible lending practices. Provide a customer‑centric approach, resolving queries promptly. Propose enhancements to processes and product features based on customer feedback. Use Lendable's quality assurance scorecard to maintain high standards. Identify and document customer satisfaction issues, responding or escalating appropriately. Achieve individual and team performance targets. Qualifications & Experience Strong communication skills. Excellent problem‑solving abilities with a customer‑first mindset. Ability to work efficiently in a fast‑paced environment. Highly efficient in juggling multiple cases and systems. Strong computer literacy. Previous experience in customer support or a related field is a plus. Salary & Working Hours Salary Range: £10,800 – £11,200 per annum. Working Hours: 16 hours per week on Saturdays and Sundays (8 hours across each day between 8 am – 8 pm). Work from Home Fully remote, with mandatory training in office Monday‑Friday for up to 20 days. Holidays & Training Annual leave: 90 hours. Training: 4 weeks long, held in London or Chatham office; 9:30 am – 5:30 pm; pay for training time. Interview Process Application & completion of application questions. Intro call with a member of the Talent Team. Role‑specific interview and assessment. Life at Lendable Opportunity to scale up one of the world’s most successful fintech companies. Best‑in‑class compensation, including equity. Work from home every Monday and Friday if desired; in‑office on other UK days at Shoreditch office. Fully stocked kitchen every Tuesday‑Thursday. Private health insurance coverage. Commitment to an inclusive and open workspace. Join us if you want to take ownership across a broad remit, work in small agile teams, and build innovative technology. #J-18808-Ljbffr

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