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Customer Operations Executive
2 weeks ago
Customer Operations Executive Company: Funding Circle Location: London, England, United Kingdom Overview This role sits within the Operations team umbrella and forms part of our Customer Operations team. They are the face of Funding Circle and work passionately to make sure small businesses have an incredible experience in getting the funding they need. Responsibilities Assist and help small business owners with queries about funding. Provide customer support to borrowers, helping them understand what Funding Circle can offer for growth and expansion needs. Answer initial enquiries via email or telephone. Deal with inbound enquiries, answer borrowers’ questions via telephone or email. Request information from borrowers by email or telephone. Update the Salesforce CRM system with all relevant information to move loan applications through the funnel. Develop strong working relationships with 3rd‑party suppliers and FC internal departments. Support the Direct business reporting by keeping information accurate and updated. Proactively problem‑solve, identify and mitigate any risks, issues or control weaknesses that arise in day‑to‑day work. What we're looking for Driven to succeed both individually and as part of a team. Dynamic and KPI‑driven with the ability to work well under pressure. Proficient at multitasking with strong time‑management skills. Transparent communication with customers – both good and bad. Adaptable and ready to provide feedback on our products and customers’ feelings to aid future improvements. Benefits Flexibility: Benefit allowance tailored to your and your family's needs. Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility assessments), eyecare vouchers, flu jabs, Wellhub, Employee Assistance Programme, free Digital GP for you and children under 16. Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax‑advantaged share scheme, free mortgage advisor partnership and discounts through Perks at Work. Development: Dedicated annual Learning & Development allowance and full access to internal learning platform. Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans and more. Parental leave policies supporting parents through enhanced maternity, partner and adoption leave, plus additional leave for bereavement and fertility treatments. Why join us? At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal‑opportunity workplace and affirmative‑action employer. We truly believe that diversity makes us better. As a flexible‑first employer we offer hybrid working and expect teams to be in our London office three times a week, with access to refurbished hybrid spaces, barista‑made coffee and subsidised lunches. We back our Circlers to build their own incredible career, supporting employees in and out of work through our four pillars: Health, Wealth, Development & Lifestyle. Seniority level Entry level Employment type Full‑time Job function Business Development and Sales Ready to make a difference? We'd love to hear from you. #J-18808-Ljbffr
