IT Support Administrator

IT Support Administrator KP Law West Midlands, England, United Kingdom The Firm KP Law is a UK-based claimant law firm focused on collective redress. With offices in London, Liverpool, Manchester, and Birmingham, we represent large groups of individuals in high-profile cases against major corporations. Our team combines legal expertise with a data-driven, tech-enabled approach to litigation. We’re not a traditional law firm, we’re built for scale, efficiency, and impact. Behind every case is a collaborative team of legal and operational professionals working together to deliver results that matter. At KP Law, you’ll be part of a fast-growing firm that’s reshaping how justice is delivered. Whether you’re a lawyer or part of our operations team, your work will directly contribute to landmark cases and meaningful outcomes for thousands of people. We believe excellence in everything, that together we achieve more, and that there's always a way to make things happen. If you're a creative problem solver, a collaborative worker, and ready to challenge the status quo, KP Law offers the opportunity to work on some of the biggest multi-claimant cases in the UK and grow with a firm that’s redefining how justice is delivered. The Role Role Responsibilities You will deliver a customer-focused IT service underpinned by a robust, monitored, well-managed, and flexible IT systems and infrastructure. Manage day-to-day operations, administration, configuration, and health of the technical infrastructure, associated applications, and IT assets across all KP Law locations. Provide technical assistance on projects and advise on and implement technical specifications. Support the IT service desk function, customer meetings, self-help, and IT training, backed up by technical knowledge aligned to KP Law’s growth and expectations. Contribute to systems management, including cyclical maintenance, planned work, and replacement programmes, factoring in change control, customer focus, effective communication, testing, and risk management. Promote good practice, documentation, processes, procedures, and proactive monitoring in all IT technical operations. Participate in the incident response and work with the IT leadership to control and mitigate risks around cyber security, data loss, and cyber-attack. Key Responsibilities Provide day-to-day administration of KP Law’s systems, including but not limited to network, virtual environment, digital telephony, Windows servers, and cloud environments. Ensure good domain hygiene by administering/configuring core systems, including the domain, user and service accounts, network (LAN and WAN), underlying infrastructure, and cloud systems (e.g., IP management, DNS, Microsoft365, Azure). Ensure group systems, core infrastructure, voice, data, and cloud applications are fully supported, within support versions and healthy. Conduct system monitoring, maintenance, patching, upgrade schedules. Track end-of-life dates for versions and hardware. Document all IT assets for renewal program, support and compliance. Maintain a proactive alerting system and help manage the configuration and frequency of alerts. Assist in the administration of software licensing and compliance across the firm. Ensure only authorised software is in use and IT assets are locked down to allow only approved software. Support technical projects, upgrades, and implementations. Collaborate with business systems team and developers. Ensure IT documentation is up to date and communication to the customer is timely and accurate. Support the ongoing management and delivery of the firm’s Cyber Security Framework. Support the implementation of controls to ensure the group achieves and exceeds continuous cyber security accreditation. Deal with diverse service desk requests and technical assistance. Engage with 3rd party MSP support and escalations. Support business continuity and disaster recovery procedures, ensuring back up and recovery of core IT systems are healthy, regularly tested and meet the recovery demands of the business. Support technical operations training by sharing knowledge and encouraging knowledge transfer within the team. Respond to system alerts, including out of hours, to ensure the infrastructure is healthy, stable, and secure. Be prepared to work flexibly to meet the needs of the firm, which may include occasional evening work and travel. Where needed, support communications to the wider business on behalf of the IT Team. Desirable Skills & Attributes Communication Skills: Excellent at explaining complex technical concepts to both technical and non-technical stakeholders. Problem Solving: Critical thinking and creativity to address challenges and identify vulnerabilities. Adaptability: Ability to adjust processes and technical approach as needed to meet business goals. Equal Opportunities Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs. Our Values Excellence in Everything We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do. We seek continuing competence by embracing feedback, learning from our experiences and that of others, and developing our expertise. We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service. Together We Achieve More We collaborate openly, valuing and respecting diverse perspectives to achieve the best results. We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive. We recognise that success is a team effort, sharing knowledge and celebrating each other’s achievements. There’s Always a Way We approach challenges with a positive and proactive mindset, exploring creative and practical solutions. We take ownership of problems, staying committed and resilient until we achieve the best outcome. We embrace change and adaptability, seeing obstacles as opportunities to improve and innovate. Our Benefits Annual discretionary bonus scheme Company contributory pension scheme Hybrid working Life assurance Cash-back healthcare scheme Enhanced family friendly policies Employee Assistance Programme Subsidised gym membership Cycle to Work scheme Staff referral scheme Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Technology, Information and Media #J-18808-Ljbffr