One Stop

About the role We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, the store will remain a safe place to work and shop. Responsibilities I know my customers and serve them with passion and pride, giving great natural service. I actively encourage customers to give feedback on their shopping trip through completing the ‘Have Your Say’ survey. I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers. Putting into practice the training I have received to ensure we work safely. Taking part in seasonal, community and charity events, creating a great inclusive atmosphere. Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit. Being myself, living our values, making everyone feel welcome and always following our policies. Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work. I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available. I always follow the “Think 25” policy when serving age‑restricted products to all. Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer. I work in a clean, tidy and organised manner keeping aisles clear of congestion. At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager. I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal. If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer. Benefits Flexible working – we welcome discussions about flexible hours to suit your circumstances. Comprehensive colleague benefits – see the full list on our Careers Page. Community involvement – we support local charities and partners such as FareShare and Olio, raising funds and donating meals annually. Diversity & Inclusion – an inclusive workplace with a Disability Confident Leader (Level 3) and reasonable adjustments throughout the recruitment process. Disability & equality support – you will receive assistance throughout the application stages. Access to the Tesco Group’s benefits, training and career progression opportunities. Flexibility We know life looks different for everyone. Talk to us about how we can support you through flexible working arrangements. Whether you are at the start of your career or going through life‑changing moments, we are open to discussions. Community & Diversity One Stop is proud to give back to local communities and celebrate diversity. Our six colleague networks (Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, Women) foster a safe, supportive environment where everyone can thrive and be themselves. EEO Statement We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, or other protected status. #J-18808-Ljbffr