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Guest Service Agent/Receptionist
2 weeks ago
We now have an exciting opportunity for a Guest Service Agent to act as the Hotel's front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro‑active passion for service are the key attributes we will be looking for.We are currently recruiting for the following position:Guest Service Agent/Receptionist (Part‑time)Job Requirements:Experience in all aspects of customer service and people managementStrong working knowledge of accounting practices and principlesAbility to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions requiredExceptional conflict resolution, negotiation, and objection handling skillsAble to effectively communicate both verbally and in writingHigh level of proficiency with Microsoft and Maestro software packagesKey responsibilities of the role include:To provide a warm, welcoming and friendly environmentResponsible for checking guests in and out of the Hotel.Luggage assistanceIssues room keys, pamphlets, discount cards, etc.Answers various questions from guests and arranges transportation for guests.Respond to telephone, e‑mail, and in‑person inquiries from clients, business partners, and other parties.Book telephone reservationsComputes bills, collects payment and makes change for guests.Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.Print updated in‑house, arrival, departure, and room status reports every two hoursCheck all unresolved departures.Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.Write all wake‑up call requests on specified form and enter on switchboard.Complete welcome calls.Clean and tidy front desk area.Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.As a front‑line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.Provide information to staff and/or clients about special activities.Observe and report any security issues to the Manager.Applicable Skills:Excellent customer relations.Must have time‑management skills.Adaptable to change and be able to handle multiple priorities under pressure.Eager and focused to exceed guest expectations.We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.Perks28 days holiday per annumAdditional holiday with length of service milestonesFlexible schedulePensionFree parking whilst on shiftRewards and recognitionGrowth opportunitiesDedicated training programmeTeam, friends and family hotel ratesUp to 40% of food discountsReferral bonus starting at £250X3 complimentary nights stays to use in the UK, Ireland or North AmericaEducation & skills development reimbursement programAll Northland United Kingdom & Ireland team members are eligible for their brand’s specific perks in North AmericaWe offer a great working environment, competitive salary and bonus scheme as well as advancement opportunities as we grow our brand in the UK.Summation:Submission of résumé does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.You must be legally entitled to work in the UK to apply.Applications will not be accepted via email or in person.We thank all applicants for their interest in career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.Absolutely no phone calls please. #J-18808-Ljbffr
