Operations/Practice Manager Vacancy

Energy, pace, ability to multitask & prioritise effectively Growth mindset Proactive thinking Ability to engage & manage the Partners Confidence & initiative Strong communication and diplomacy Main duties of the job The Operations or Practice manager is responsible for overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. About us GrobyRoad Medical Centre is a thriving, expanding 11,000-patient practice with a forward-thinking partnership. We are committed to innovation, service expansion, digital transformation, and delivering high-quality patient care. We pride ourselves on being dynamic, supportive and ambitious, with a clear vision to grow sustainably and enhance the healthcare services offered to our community. Job responsibilities Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators. Ensuring compliance with CQC regulations and standards. Direct line management of all staff employed by the practice. Evaluating, organising and overseeing the staff induction programme. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed with appropriate employment contracts. Developing, implementing and embedding an effective staff appraisal process. Developing, implementing and embedding an effective practice and staff development plan, including mandatory training programmes. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare. Maintaining an effective overview of HR legislation. Managing the financial elements of the practice alongside our Finance Manager, including budgets, petty cash, etc., seeking to maximise income and reduce expenditure. Managing contracts for services i.e. cleaning, gardening, window cleaning etc. Ensuring the practice has appropriate insurance cover. Developing, implementing and embedding an efficient business resilience & continuity plan. Coordinating the reviewing and updating of all practice policies and procedures. Leading change and continuous improvement initiatives; coordinating all projects within the practice. Coordinating and leading the compilation of practice reports and the practice development plan. Managing the procurement of practice equipment, supplies and services. Adopting a strategic approach to the management of all patient services matters. Developing, implementing and embedding an effective communication strategy (internal and external). Ensuring the practice maintains compliance with its NHS contractual obligations. Actively encouraging and promoting the use of patientonline services. Liaising at external meetings as required e.g. PCN. Leading community engagement, digital communication, and public-facing practice branding. Leading the management of the Patient Participation Group. Acting as the complaints manager, ensuring complaints are dealt with in a timely manner and where necessary escalated to the next level. The management of the premises, including health and safety aspects such as risk assessments and mandatory training. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively. Preparing agendas for, chairing and writing minutes for practice meetings. Innovation and technology adoption. Person Specification Experience Good standard of education with excellent literacy and numeracy skills. Experience of working with the general public. Experience of working in a health care setting. Experience of managing large multidisciplinary teams. Experience of performance management, including appraisal writing, staff development and disciplinary procedures. Experience of successfully developing and implementing projects. Experience of workforce planning, forecasting and development. NHS / Primary Care General Practice experience. Experience of chairing meetings, producing agendas and minutes. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr