Operations Manager

Operations Manager - Stratford Westfield (N103286) Stratford, London, United Kingdom Salary: from £30,994 About us You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy online from over 70 countries around the world So we’ve gone global Your role To be an effective Operations Manager, you will support the Store Manager and be responsible for overseeing all stock and operational processes for stockroom/warehouse, security and offices. You will lead and inspire your team to be their best in order to maximise sales, drive efficiencies and achieve performance targets. Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the heart of what we do so your experience in leading, coaching and motivating a high performing team will be crucial to your success. You can count on us to invest in your personal development from day one. Flexible working options are available. To be a successful Operations Manager you will: Support the Store Manager in providing leadership and inspiring your team to be at their best, and stepping up to cover the store when needed Create an atmosphere where delivering amazing service, achieving performance targets and accurate stock processes is at the core of everything you do, in an environment which is commercial, operationally efficient and safe Support the Store Manager by being accountable for the store meeting all legal and compliance requirements in the areas you are responsible for Be confident in leading disciplinary/grievance procedures where necessary Have a clear understanding of managing manhour control expectations, to ensure all store processes are managed effectively and efficiently Demonstrate a hands‑on approach for all operational and commercial activities by working alongside the team Shows resilience during periods of change and embraces feedback to continue to drive results Ensuring security staff are utilised effectively and that all Company security procedures are adhered to at all times Ensure training, development and recruitment needs are addressed to a high standard We’ll offer amazing benefits (see list further below) About you You are passionate about our customers, our people and our products. This passion and energetic approach to work inspires others, creating a great working atmosphere and team spirit You have an exceptional commercial and operational understanding, with the know how to create a fantastic shopping experience for our instore and online customers A team player who works at their best in a results driven, fast paced and challenging environment. You adapt to change quickly and can successfully bring the rest of the team on board with the new objectives A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others Confidently problem solve, make sound business decisions, challenge processes and generate innovative ideas to take the business forward Experienced in leading and coaching a high performing team and effectively dealing with people issues An effective multi tasker who can plan, organise and prioritise your workload Have a flexible approach to working hours and be willing to work reasonable additional hours, some public holidays and Sundays in line with the needs of the business In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship. What's next Fantastic rewards for doing a great job and achieving great results 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria’s Secret* products (*when purchased through NEXT) 10% off most partner brands & up to 15% off Branded Beauty Sharesave Scheme 60% off a generous (optional) working wardrobe allowance to buy clothes to wear for work (minimum 6 week contract) Early VIP access to sale stock Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform Access to fantastic discounts at our Staff Shops Access a digital GP and other free health and wellbeing services Life assurance You can register for a discounted health plan for you and your family Financial Wellbeing – Save, track and enhance your financial wellbeing Apprenticeship – Earn, learn and gain a qualification (England stores only) Direct to Work – Discount online and instore, collect your items the next day for free from your place of work or local store Support Networks – Access to Network Groups to empower and celebrate each other Wellhub – Discounted flexible monthly gym memberships, with apps, PT sessions and more Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long‑term condition, feel free to get in touch with us by email careers@next.co.uk (please include ‘Workplace Adjustments’ in the subject line), or call us on 0116 429 8726 / 0044 116 429 8726 (line opening times are Monday to Thursday 9am - 5pm; Friday 9am - 4.45pm; Saturday 9am - 5pm & Sunday 9am - 4pm. Excludes bank holidays). Job Info Job Identification N103286 Job Category Next Stores Job Schedule Full time Locations Unit 2028-2031 Westfield Stratford, London, London, E20 1EQ, GB #J-18808-Ljbffr