Recovery Claims Handler

4 days ago

Greater London, United Kingdom Otto Car Full time

Join to apply for the Recovery Claims Handler role at Otto Car. Otto Car is one of the UK’s fastest‑growing private companies in the mobility sector, helping private hire drivers gain ownership and move toward a greener future. Job Details Title: Recovery Claims Handler Location: Colindale, London Reports To: Claims Manager Salary: £27,500 – £29,000 per annum About the Role The Recovery Claims Handler manages recovery cases from initial instruction through to successful resolution, assessing liability, engaging with stakeholders, and pursuing recovery efficiently. Key Responsibilities Manage recovery claims end‑to‑end, ensuring fair and timely resolution in line with service levels and company policies. Liaise with third parties, insurers, solicitors, and repairers to gather information and progress claims efficiently. Assess liability using available evidence, policy terms, and accident circumstances to identify recovery potential. Pursue recovery of outlay, including repair costs, hire charges, and total loss payments from at‑fault insurers or responsible parties. Negotiate settlements to maximise recovery while upholding professionalism and customer satisfaction. Draft and review key documents such as demand letters, settlement offers, and recovery correspondence. Monitor claim progression and carry out regular follow‑ups to ensure timely outcomes. Skills and Qualifications Minimum 1 year of experience in recovery claims or the insurance industry. Exceptional organisational skills with the ability to manage multiple cases at once. Strong spreadsheet and data entry skills, comfortable working with detailed information. Ability to multitask effectively in a fast‑paced environment. Strong communication and negotiation skills. A valid UK driver’s licence. Why Join Otto Car At Otto Car, you’ll be part of a company that combines a strong social mission with an entrepreneurial culture, operating without external investors and encouraging a bias to action. Join us to shape the future of mobility in the UK and make a tangible difference in the lives of private hire drivers. #J-18808-Ljbffr

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