NCL Change Management Business Change Facilitator

3 days ago

Greater London, United Kingdom NHS Full time

NCL Change Management Business Change Facilitator Job Summary Barnet Federated GPs is collaborating with Haringey GP Federation to provide the NCL General Practice Change Management Contract. A hybrid role across North Central London (Barnet, Camden, Enfield, Haringey & Islington) will support individual GP Practices and potentially PCNs to implement hands‑on change management, quality improvement expertise and capacity to make change happen. Responsibilities and duties include: Support practices and PCNs to assess readiness for change, identify priorities and co‑design improvement plans. Facilitate adoption of new models of care and operational processes (Access, LTC, Digital First). Deliver one‑to‑one and group improvement sessions, workflow reviews and team coaching. Capture learning and case studies to inform borough and NCL‑wide playbooks. Help practices use data dashboards and patient feedback to identify improvement opportunities and monitor outcomes. Build strong working relationships with GPs, Practice Managers and other teams to drive improvements to business processes. Maintain accurate records of engagement, interventions and progress against milestones. Contribute to borough–level delivery reports, dashboards and RAID logs. Support training and development on QI tools, change management techniques and digital adoption. Mentor staff in practical QI tools such as process mapping, root cause analysis and driver diagrams. Essential Qualifications Experience supporting change or improvement within NHS primary care or a comparable healthcare setting. Strong understanding of general practice operations, workflows and challenges. Knowledge of change management and QI methodologies (e.g. PDSA, Lean, Kotter). Excellent facilitation, communication and interpersonal skills. Ability to analyse data and translate findings into actionable improvement plans. Experience delivering improvement coaching, workshops or practice support. Competent with Microsoft 365 and data tools (Excel, Power BI, etc.). Desirable Qualifications Experience working within a GP Federation, PCN or ICB environment. Knowledge of the Modern General Practice Model or LTC Locally Commissioned Services. Understanding of digital tools in general practice (eConsult, NHS App, Cloud Telephony). Formal qualification or training in project, programme or change management (e.g. PRINCE2, ILM, Lean). Please note you must have UK registration or a right to work in the UK. We do not provide sponsorship or work visas. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (exceptions order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions. Employer: Barnet Federated GPs CIC, 311 Ballards Lane, North Finchley, London, N12 8LY #J-18808-Ljbffr

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