Service Desk Operator
1 week ago
Service Desk Operator (First / Second Line Support) Department: Digital Services Salary: £31,789 - £32,908 Location: Leyland / Agile Hours: 36.25 hours per week Contract: Permanent About The Role As a Service Desk Operator, you’ll be the first point of contact for IT queries, providing high-quality first and second line support to colleagues across the Group. You’ll diagnose and resolve hardware and software issues, manage incidents from start to finish, and support the onboarding and offboarding of staff. This is a full‑time permanent role working 36.25 hours per week, with core hours from 9 am to 5 pm, Monday to Friday. You’ll follow an agile working model, spending at least three days per week in our Leyland office, with flexibility for occasional early (8 am) or late (6 pm) cover as needed. You’ll be part of a supportive team, committed to delivering excellent customer service and ensuring our colleagues can work effectively. Essential Requirements Proven experience in a first or second line IT support role, with strong troubleshooting skills. Knowledge of Microsoft Exchange or Office 365, Active Directory, and virtual environments. Excellent customer service skills and the ability to communicate clearly with colleagues at all levels. A full UK driving licence and access to your own vehicle to travel between sites as required. Desirable Requirements Confidence to communicate at all levels, both face-to-face and over the phone. Experience in a fast‑paced environment. Why Progress? You’ll benefit from agile and flexible working, with the tech and support you need to balance work and life in a way that suits you. Your pay will be competitive and reviewed annually, with a strong pension scheme to help you plan for the future. You’ll enjoy generous annual leave, with options to buy or sell days and even a day off for your birthday, so you can make the most of your time away from work. We’re committed to your professional development, offering support for qualifications, paid professional subscriptions, coaching, mentoring, and regular career check‑ins to help you progress. Your health and wellbeing matter to us, with healthcare plans, an employee assistance programme, and a supportive, inclusive culture where your contributions are recognised and valued. How to Apply Click Apply Now, upload your CV, and complete our short application. Be sure to include a supporting statement that highlights why you’re a great fit for this role. Closing Date 12 noon on Thursday 11th December 2025 Interview Date 18th December 2025 Equal Opportunity We welcome applications from everyone, especially from under‑represented groups. Inclusion matters here. Seniority level Entry level Employment type Full‑time Job function Information Technology Industries Non‑profit Organizations #J-18808-Ljbffr
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Leyland, United Kingdom Progress Housing Group Full timeA notable non-profit organization in Leyland is seeking a Service Desk Operator for first and second line IT support. This role involves diagnosing and resolving IT issues, managing incidents, and ensuring excellent customer service. The ideal candidate has proven experience in IT support, strong troubleshooting skills, and excellent communication abilities....
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Service Desk Analyst
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