Service Delivery Manager

4 days ago

Ferndown, United Kingdom Collaborate Recruitment Full time

The Service Delivery Manager will assume responsibility for leading and developing the customer service, scheduling, and coordination function within this growing organisation. The ideal candidate will be an experienced people manager, with a background in Facilities Management / Operations or a similar service‑led, installations / maintenance company. Key Responsibilities Oversee customer communication, coordinate field teams, improve processes, and ensure high‑quality and end‑to‑end service delivery. Lead, coach, and support the customer delivery and scheduling team, setting clear, measurable goals and providing support and ongoing feedback. Foster a culture of accountability, collaboration and continuous improvement. Work closely with the senior management team to help drive key business priorities and growth strategies. Oversee the scheduling of service visits, installations, and surveys – acting as main point for escalations within the department. Ensure timely, professional communication with customers and partners. Track jobs and projects through to completion. Maintain accurate CRM and operational data. Resource planning: Monitor workload and capacity, supporting the team as required. Identify and implement process improvements (delivery, scheduling, communication workflows). Introduce best practice and tools to support planned growth initiatives. Qualifications At least 5 years experience in customer service management, service delivery, or operations. Strong leadership and communication skills, with confidence in mentoring and supporting a growing team. Highly organized with excellent attention to detail. Ability to manage multiple priorities in a fast‑moving environment. Confident with Microsoft Office and CRM / job management systems. Experience in facilities management or service‑led environments (advantageous). Proactive, solutions‑focused, and hands‑on. Benefits Competitive salary (up to £70k). Quarterly performance bonus. Clear progression opportunities and a friendly supportive team environment. On‑site parking. Opportunities to influence process, efficiency, and customer experience. Up to 25 days holiday plus bank holidays. This is an office‑based position, and therefore our client is looking for someone within a commutable distance of their Ferndown office. If you are an ambitious, people‑centred leader, who thrives in fast‑paced, growing organisations, this could be an exciting career move. Please get in touch with Joy Bruce at Collaborate Recruitment for more information or to apply. #J-18808-Ljbffr

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