Contract Support

3 days ago

Taunton, United Kingdom RG Setsquare Full time

Location: Taunton, TA1 2DN
Contract Type: Full-Time

About the Role

We are seeking a highly organized and proactive Contract Support professional to act as the business-critical front-of-house contact for all client and internal requests. This role involves managing contractual, financial, and operational matters across the Hydrographic account, ensuring exceptional service delivery and compliance with client requirements.

Key Responsibilities

Helpdesk Management

Serve as the primary point of contact for client queries via email, phone, and face-to-face interactions.
Manage the facilities helpdesk, logging and tracking reactive jobs for hard and soft services.
Keep requesters informed on job status through to completion.
Prioritize and distribute tasks based on urgency and nature of faults.
Maintain accurate records in Service Insight and CAFM systems, ensuring asset information is up to date.
Follow up on subcontractor service reports.

Contract Administration

Prepare monthly Contract Review packs and actively participate in review meetings.
Maintain logbooks and training matrices, ensuring compliance and accuracy.
Develop and implement systems to exceed SLAs and KPIs.
Drive innovation and continuous improvement across the contract.
Maintain auditable manual and electronic records.
Source competitive quotations and manage procurement processes.

Contractor Management

Coordinate annual subcontractor maintenance schedules and ad-hoc works.
Liaise with on-site teams, clients, and subcontractors to ensure timely delivery.
Monitor supply chain performance against SLAs.

Financial Management

Raise and manage work orders and purchase orders.
Oversee client quotation platform and attend finance review meetings.
Ensure accurate billing and timely invoicing.
Assist with monthly financial reporting, forecasting, and P&L analysis.

Operational Support

Manage timecards and overtime input via MyTime.
Create and maintain operational spreadsheets (e.g., shift rotas, finance trackers).
Maintain accurate personnel records.

People & Culture

Act as part of the management team, promoting CBRE's RISE values.
Build strong relationships with clients, vendors, and colleagues.
Organize team-building activities and encourage employee engagement.
Represent the contract in meetings with internal and external stakeholders.

Skills & Experience

Proven experience in a fast-paced operational environment.
Strong organizational and multitasking abilities.
Excellent communication and relationship management skills.
High customer focus and ability to work on own initiative.
Proficient in Microsoft Office; experience with CAFM systems desirable.
Robust and results-driven approach.

Additional Requirements

Ability to obtain full security clearance (client requirement).
High level of integrity and confidentiality.
Commitment to innovation and continuous improvement.
Familiarity with QHSE documentation and electronic logbooks.

Benefits

Competitive salary.
25 days annual leave (excluding bank holidays).
Access to company benefits scheme.RG Setsquare is acting as an Employment Agency in relation to this vacancy

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