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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey. Guest Relations Manager, Pre-Opening – The St. Regis London Location: London, England, United Kingdom Role Overview Join our team as a Night Team Member and keep the magic of the hotel running smoothly while the world sleeps. Benefits Discounted hotel room rates for you and your friends & family Additional days leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream – choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1,000 per year Responsibilities Welcome late‑arriving guests with a friendly smile and help them settle in, handling check‑ins, check‑outs, and everything in between. Handle night audits and end‑of‑day reports, keeping things organised and ready for the morning crew. Be the go‑to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours. Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning. Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay. Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day. Qualifications A natural night owl who’s comfortable working through the late hours. Friendly and welcoming, ready to offer service with a smile—even at 3 a.m. Good with numbers and detail‑oriented, especially when handling nightly audits and reports. Reliable and calm under pressure, able to manage guest needs and unexpected situations. High energy and adaptability, thriving in the quiet but active world of night shifts. Experienced in Opera PMS, confidently managing check‑ins, check‑outs, reservations, and night audits. Strong leadership and decision‑making abilities during overnight operations. Maintains a safe and secure environment for guests and staff throughout the night. Committed to guest satisfaction, consistently upholding the Holiday Inn Express “Simple, Smart Service” standard. Equal Opportunities RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact us. #J-18808-Ljbffr
