Customer Success Executive

12 hours ago


Glasgow, United Kingdom Tony Beal Ltd Full time

Tony Beal Ltd is a manufacturer of commercial textile products for a number of industries, including oil & gas, defence, modular, construction, airmotive, automotive, transportation, leisure, agriculture, engineering & construction. Located in Glasgow with over 70 employees, we have a fleet of sales vans which cover most of mainland Britain. About The Customer Success Executive Role Working in our Cumbernauld office 5 days a week Acting as a primary point of contact for customers throughout the enquiry-to-delivery process. Ensuring all customer requirements are understood, documented, and translated accurately into orders. Coordinating closely with Sales, Operations, Production, and Logistics to keep projects on track. Supporting junior team members and helping maintain consistent commercial processes. Driving customer satisfaction through proactive communication, accuracy, and efficient service delivery. Contributing to sales growth by nurturing relationships and identifying improvement opportunities. Customer Success Executive Will Be Responsible For Manage customer enquiries, quotations, and order processing. Coordinate with Sales, Operations, and Logistics to ensure accurate and timely delivery. Maintain up-to-date customer records, pricing, and CRM data. Provide clear communication and issue resolution for customers. Support and mentor junior team members within the commercial support function. Contribute to improving commercial processes and customer experience. Assist in preparing proposals, forecasts, and customer documentation. The Successful Customer Success Executive Will Have Experience in customer success, sales support, or commercial administration. Strong communication, relationship-building, and organisational skills. Ability to manage multiple tasks with accuracy and attention to detail. Comfortable coordinating across departments in a fast-paced environment. Positive, proactive, and customer-focused approach. If this Customer Success Executive role is of interest to you, please click apply now below. Cumbernauld, Scotland, United Kingdom £35,000.00-£40,000.00 1 day ago #J-18808-Ljbffr



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