Software Technical Support

2 weeks ago

Hull and East Yorkshire, United Kingdom Wolters Kluwer Full time

Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most.As part of this mission, we are currently looking for a Software Technical Support to join our team.About the role:Your main focus will be providing foundational technical support to our customers, ensuring an exceptional service experience. You will be the first point of contact, addressing customer inquiries received from our support portal and offering solutions for basic technical issues. This role is essential in initiating the support process and ensuring customer satisfaction from the outset.Responsibilities:Respond to customer inquiries via telephone, email, or chat.Troubleshoot basic technical issues related to our products and services.Record and document customer interactions and technical issues to create content for case deflection.Assist in the installation of products following standardized procedures.Provide clear and concise instructions to customers for problem resolution.Escalate complex issues to higher-level specialists or appropriate departments.Maintain up-to-date knowledge of product features and basic troubleshooting techniques.Follow up with customers to ensure issues are resolved satisfactorily.Participate in training sessions to improve technical support skills.Provide feedback to improve support documentation and processes.Skills:Customer Communication: Ability to communicate effectively with customers to understand their technical issues.Basic Troubleshooting: Skills to identify and resolve basic technical problems.Documentation: Ability to accurately record and maintain details of customer interactions.Product Knowledge: Familiarity with the company's products and basic functions.Time Management: Efficient in managing time to handle multiple customer inquiries.Basic Technical Tools: Proficiency in using customer support software and tools.Problem Escalation: Understanding when and how to elevate issues.Customer Follow-Up: Ability to follow up with customers to ensure problem resolution.If you think that you have the needed requirements click on the apply button to join us and be the difference. If making a difference matters to you, then you matter to us.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations.#LI-Hybrid#LI-126844Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. #J-18808-Ljbffr

  • Technical Support Analyst

    2 weeks ago

    Yorkshire and Humberside, United Kingdom Technical Prospects Full time

    **Technical Support Analyst** (Remote Working Available) Circa. £28,000 - £30,000 Basic Salary plus Excellent Benefits! **Technical Support Analyst - Summary & Purpose of Role**: - Escalate cases to other teams within our client’s business, providing detailed troubleshooting and replication steps and ensure these are managed through to completion and...

  • IS Technical Support

    1 week ago

    Hull and East Yorkshire, United Kingdom Tate Full time

    Location: Kingston Upon Hull, United Kingdom. IS Technical Support Join or sign in to apply for the IS Technical Support role at Tate. Company Overview Tate is part of the Kingspan Group PLC and comprises manufacturing locations situated globally, servicing markets across Europe, Middle East and the Americas. Originally founded in the traditional commercial...

  • IS Technical Support

    1 day ago

    Hull, East Yorkshire, United Kingdom Tate Full time

    Company Overview: Tate is part of the Kingspan Group PLC and comprises of manufacturing locations situated globally, servicing markets across Europe, Middle East and the Americas. Tate inc originated in the traditional commercial office sector for raised access flooring and, more recently, are supporting the accelerated growth in the data centre industry. We...

  • Full-Stack Software Developer

    2 weeks ago

    Hull and East Yorkshire, United Kingdom Selectgroup Full time

    Role Purpose The Software Developer / Analyst is responsible for designing, developing, testing, and maintaining modern software solutions that meet customer and business requirements. The role requires strong technical skills, logical thinking, and the ability to translate business needs into secure, scalable, and efficient applications. Developers are...

  • Degree Apprentice Software Engineering

    2 weeks ago

    Hull and East Yorkshire, United Kingdom BAE Systems Full time

    BAE Systems, East Riding Of Yorkshire, England, United Kingdom Degree Apprentice Software Engineer Location: Brough Salary: Starting from £23,748 with annual progression through the scheme duration What You’ll Be Doing Working alongside experienced and outstanding software engineers It combines spending time at university, where you will acquire an...

  • Technical and Procurement Officer

    1 week ago

    Hull and East Yorkshire, United Kingdom NHS Full time

    Hull University Teaching Hospitals NHS Trust Technical and Procurement Officer The closing date is 12 December 2025 This role supports a busy education department in the Hull University Teaching Hospitals Trust. The role utilises technical knowledge to ensure our systems, resources and hardware are maintained and continually improved, while forming...

  • Software Developer

    2 weeks ago

    York and North Yorkshire, United Kingdom Software Developer near York Full time

    Job Description .NET Core (C#) Software Developer - York Overview Are you a passionate and Core (C#) Software Developer looking for your next challenge Join our dynamic Software Development team and play a pivotal role in shaping the future of our ecommerce platform. This is your chance to work on exciting projects collaborate with talented professionals and...

  • Future position

    4 days ago

    Hull and East Yorkshire, United Kingdom NSC Global Full time

    Future position: Onsite IT Support Engineer NSC Global, City Of Kingston Upon Hull, England, United Kingdom Overview We are gearing up for a project starting in the next 2 months and are looking for candidates, interested in joining NSC in the not-too-distant future. If you are thinking about making a change, but not quite ready to do so, please review the...

  • Software Developer

    3 days ago

    Hull, East Yorkshire, United Kingdom Jobs Ai Full time

    Job Role: Software Developer Location: Remote About the Role: One of our clients is hiring experienced Software Developers to participate in a research project for a leading AI company. In this role, you will use your technical expertise to design and evaluate development-related content that supports the training of next-generation AI systems. ...

  • Future position

    1 week ago

    Hull and East Yorkshire, United Kingdom NSC Global Full time

    Future position : Onsite IT Support Engineer NSC Global, City Of Kingston Upon Hull, England, United Kingdom Overview We are gearing up for a project starting in the next 2 months and are looking for candidates, interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so, please review the...