Trade Counter Assistant
7 days ago
Hours & Salary Hours: 24 per week – Permanent role, Between 7am‑4:30pm, Monday to Friday, 8am‑12pm on a Saturday rota. Salary: £27,936 basic salary per year. Pro‑Rata bonus/OTE: realistic total earnings potential of up to £31,536 per year. About the Company Eurocell is a stock market listed Plc and the market leader for uPVC products within the building industry. We are successful, dynamic, ambitious and looking for great team players to grow with us. Responsibilities Our Trade Counter Assistants are hands‑on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day‑to‑day branch operations. Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers. Provide exceptional customer service and support to new and existing customers. Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans. Responsible for route planning, safe driving and keeping the company vehicle clean. Supporting the Branch Manager with actions and activities on time, in full. Compliance with Health and Safety, company policies and procedures. Ensure excellence in customer service, operational standards and branch sales targets are achieved. Support the delivery of sales targets whilst developing and maintaining positive customer relationships. Assist with the delivery of branch operations. Provide support and assistance to branch colleagues as required. Maintain branch standards – including warehouse and stock management, front‑of‑house cleanliness and point of sale. Qualifications Passion and energy to deliver exceptional customer service and achieve business targets. A hands‑on, customer‑focused approach, confident and happy to serve customers and proactively engage with potential future customers. A commercial approach to drive sales and maximise margins whilst ensuring our customers always walk away happy. Good organisational skills, with the ability to prioritise and use own initiative. Confident IT user, with experience of MS Office and industry standard software such as SAP. A full and valid driving licence is essential; an FLT licence could be a distinct advantage. Previous branch stock take experience could be a distinct advantage. Comfortable to work in a small team and on occasion alone. Experience within a similar role ideally in a trade/builders merchant/retail, glazing or uPVC environment could be a distinct advantage. Benefits Christmas shutdown period. Occasional Saturdays on a rota basis. No branch opening on Sundays. Branch closes at 4:30pm during the week. FREE Healthcare plan for all employees. Exceptional monthly Branch Bonus. Industry‑leading induction and training programmes. Excellent opportunities to grow with us and progress your career. 25 days holiday, plus statutory holidays (normally 33 days total). Free Life Assurance Plan of 3x your Annual Salary. Enhanced Maternity and Paternity benefit. Option to join the Eurocell Share Save Scheme at discounted rates. Company Pension Plan. Employee discount on Eurocell products. Discounts across many well‑known online and high‑street retailers. A blend of training, including e‑learning and on‑the‑job training to help your career development. Care First Employee Assistance Programme – available 24 hours a day, 365 days a year for confidential support and advice. Colleague Referral Programme – we pay you for successfully referring people to join our team. #J-18808-Ljbffr
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