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Administration services officer

2 weeks ago


Gillingham, United Kingdom Medway Community Healthcare Full time

Job Summary At Medway community healthcare we understand the vital role played by our care coordination centre. We are looking for confident individuals with good communication and customer service skills, who can provide a professional first point of contact for our busy care coordination centre within the children's admin hub. PREVIOUS APPLICANTS NEED NOT APPLY If you answered yes, we’ve got the perfect role for you Key Details Two vacancies – 1 x 28.5 hrs/week or 1 x 32.5 hrs/week. Both roles require working Fridays; other days/hours are negotiable. Responsibilities This role is responsible for providing a high level of customer service and administrative support to patients and clinical services in a fast-paced environment. Liaise with patients, service representatives, healthcare professionals and colleagues on a frequent basis. Deal with a wide range of booking and general enquiries, including complaints, via telephone. Perform a variety of standard administrative tasks. Qualifications Excellent communication skills. Good customer service orientation. Attention to detail. Confidence and professionalism in a first point of contact role. Benefits & Development Opportunities Opportunity to become an MCH shareholder in a progressive and innovative social enterprise. Well-established in-service training, one-to-one supervision, appraisals and regular support. Flexible working arrangements available; discuss accommodation. Choice of two pension schemes – the NHS Pension scheme or the Scottish Widows Group pension scheme. Encouraged to be double COVID vaccinated to protect staff and patients. Contact For further details or to arrange an informal visit, please contact: Name: Julia ManningJob title: Administration Team CoordinatorEmail: julia.manning@nhs.netTelephone: 07896 244557 Employment Details Seniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustries: Hospitals and Health Care #J-18808-Ljbffr