Head Technician – Cycle Workshop
5 days ago
Founded in 1992 by two best friends, Sigma Sports has grown from humble beginnings to become a leading premium road and gravel retailer. With a passion for cycling at its core, we are proud of our heritage and our reputation as a trusted hub for the cycling community. We offer a curated selection of the finest bikes and accessories, alongside state-of-the-art workshops and bespoke bike fitting services. Our team is dedicated to providing expert advice, high-quality servicing, and a welcoming experience to cyclists of all levels. Position Overview As the Head Technician of our newest store you will be responsible for managing the work which flows through the workshop, completing work on some of the highest quality bikes available. You will have the opportunity to build a workshop environment and team in your own vision, playing a significant role in customer satisfaction and retention after the purchase of their new bike as well as servicing their current cycles. Key Responsibilities Lead and mentor the workshop team, providing guidance, support, and ongoing training to enhance mechanics' skills. Ensure all repair and maintenance work is performed to the highest standards, focusing on precision and efficiency. Diagnose intricate mechanical issues across a wide range of bike types, including road, mountain, gravel, and e-bikes, and provide clear guidance on solutions. Oversee daily operations, prioritise tasks, and manage resources to ensure smooth and efficient workshop functionality. Maintain a clean, safe, and organised workspace, ensuring all tools and equipment are operational. Act as the primary contact for customer inquiries related repairs, offering expert insights and clear communication to resolve issues. Work closely with store management to align workshop processes with the broader goals of the business. Keep customers informed throughout the service process to ensure a positive experience. Skills & Experience Extensive professional experience as a bike mechanic in a customer-facing environment. Advanced technical expertise in bike mechanics, including comprehensive knowledge of modern bike technologies and e-bike systems. Cytech Level 3 certification is highly desirable; Cytech Level 2 with substantial experience will also be considered. Strong problem-solving abilities with the capability to work both independently and collaboratively. Exceptional communication and organisational skills, along with a team-focused approach to leadership. Why Work With Us? Competitive salary up to £29,000 A supportive, passionate team that shares your love for cycling. Opportunities for career growth and professional development. Generous staff discounts across a wide range of premium cycling products. Work for a well-established and respected brand in the cycling community. Access to a dynamic environment with state-of-the-art workshops, bespoke bike fitting services, and expert advice. In-house cycle-to-work scheme. How to Apply Please submit your CV and a cover letter outlining why you’re the perfect fit for this role to sarah.gould@sigmasports.com. We look forward to hearing from you Interviews will take place on 17 and 18 December in Wilmslow. Please ensure you are available on at least one of these dates. Shortlisted candidates will be contacted with full details of the interview schedule and location. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Retail #J-18808-Ljbffr
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Wilmslow, United Kingdom Sigma Sports Full timeA leading premium road and gravel retailer is seeking a Head Technician for their Wilmslow store. You will oversee workshop operations, mentor a team, and ensure top-notch service for all bike types. Ideal candidates will have extensive experience as a bike mechanic, strong problem-solving skills, and preferably Cytech Level 3 certification. Enjoy a...
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