Service Quality Specialist
1 week ago
**Service Quality Specialist**
**Stratstone**
**Porsche Centre - Wilmslow**
**Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services**
As Service Quality Specialist, you’ll be joining the Porsche Nottingham team, that reports directly to the Service Leader. You’ll be accountable for ensuring the entire aftersales department deliver the highest standards of work and customer satisfaction, by ensuring technical repairs, warranty and productivity are to the highest standards
**So, what’s it all about, the role**:
- You’ll be providing technical support & guidance to Technician and Service advisors, whilst ensuring the workshop process are in line with Porsche Service Process
- You’ll manage technical repair progression by usage of systems and process
- You’ll be in control of PCSS coding & documentation quality standards
- You'll manage and maintain PCGB warranty standards
- You'll be coaching and developing Vehicle Technicians and Service Advisors in the latest Porsche Systems
**What are we looking for, the person**:
- You’ll have a strong attention to detail when carrying out quality checks
- You’ll have a strong technical knowledge and must be process driven
- You’ll be enthusiastic to learn & develop with new systems and technology
- You’ll be able to absorb information quickly and effectively communicate this with your aftersales team
**At Lithia UK, our growth is powered by our people**:
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
**Diversity is Our Strength**:
Additional pay:
- Bonus scheme
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay
- Store discount
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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