Department Manager, Beauty Hall

2 days ago

Greater London, United Kingdom Selfridges Full time

Department Manager, Beauty Hall Join to apply for the Department Manager, Beauty Hall role at Selfridges. Job Introduction Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise Motivate the team to exceed sales targets by developing skills in product knowledge, cross‑category selling, after‑sales service and awareness of other services within Selfridges Manage and lead your team, giving regular feedback and coaching; recognise talent and development areas and create plans to progress your team using the available tools Act on information and feedback from across the business (e.g. spotlight, engagement survey and team member feedback) Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures Achieve stock‑loss KPI through effective management of procedures, a stock‑loss action plan and team member training Liaise and influence VM and B&M teams to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers Keep consistently high standards in your department through daily floor walks and checks, following up on required improvements A Bit About You Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance of working together A retail expert. Accustomed to working in customer‑focused, fast‑paced/high‑volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change Adaptable. Prioritising is one of your skills and you know how to keep your team calm and focused in times of change Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success An example of our values, a trusted and respected colleague This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. Selfridges #J-18808-Ljbffr

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