Senior Customer Service Advisor
3 days ago
Senior Customer Service Advisor BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Senior Customer Service Advisor will be responsible for working with all areas of the business to maximise the distribution of the BGA brand, and will also cover the Customer Services Manager when required. The candidate must have a hands‑on attitude, strong multitasking skills and a willingness to learn quickly. Key Responsibilities Assist with answering all incoming telephone calls in a professional and competent manner over busy periods Make outgoing calls to customers regarding queries Respond to internal and external enquiries via email and phone in a timely manner Input UK and Export orders via email, over the phone and our electronic ordering system Manage and update customer accounts, including new accounts in our internal and WMS system Manage the DPD dashboard daily Work closely with UK and Export Sales, Product Management and Marketing to maximize the distribution of the BGA brand Keep the CRM, Smartsheet updated and work with reports on Power BI Supporting the Customer Service Manager Work closely with the UK and Export Sales Teams to produce accurate monthly forecasting vs budget for reporting purposes Monitor and adjust the forecast throughout the month to keep the Sales Team updated on monthly goals Deal with Export documentation for shipping & customs clearance Develop strong business relationships with new and existing accounts to ensure a successful trading future in the local market Follow up on actions from meetings with potential customers and on the information internally Update and follow up tasks in the CRM Work with the warehouse to make sure any stock discrepancies are dealt with in our internal systems and customers notified Ensure any special terms agreed by the Sales Team are updated for invoicing purposes Manage in‑house account special orders Essential Experience Experience in using MS Excel for reporting Experience with Outlook and Word At least 5+ years’ experience in a Customer Service role Confidence to communicate with customers & prospects over the phone Ability to obtain information and sell to customers & prospects Experience in using a CRM system, Smartsheet and Power BI Experience communicating with Director Level Management Desirable Multilingual skills Job Details Job Category: Sales Job Type: Full Time Job Location: Swindon, England, United Kingdom Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Motor Vehicle Parts Manufacturing #J-18808-Ljbffr
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Senior Customer Service Advisor
2 days ago
Swindon, United Kingdom Euro Car Parts Full time**Senior Customer Service Advisor - Swindon** As a Senior Customer Service Advisor, you will be reporting to the Operations Manager. Within your role, you will maintain the highest standards, develop talent, and maximise LKQ Euro Car Parts’ profit at every opportunity. Driving the Branch to achieve a balanced performance ensuring all colleagues are...
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Customer Services Advisor
2 weeks ago
Swindon, United Kingdom Job Switch Full timeToanswercallsfromcustomers,usingourCallCentretechnologies.Toansweremailsfromcustomersusingdigitalemailtechnology.To listen attentively to customer requirements asking pertinent questions to establish facts in orderto gainafull understanding of thecustomersneeds.To maintain customer service standards by answering customers telephone calls and emails,...
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Customer Service Advisor
2 days ago
Swindon, United Kingdom BGA Full timeCustomer Service Advisor at BGA – Swindon, United Kingdom Job Summary We are looking for an energetic Customer Service Advisor to deliver excellent service to new and existing customers, support the Customer Services Manager, and help maximise the distribution of the BGA brand. Key Responsibilities Answer all incoming telephone calls professionally and...
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Senior Customer Service Advisor
4 days ago
Swindon, Swindon, United Kingdom BGA Full time £35,000 - £40,000 per yearBGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Senior Customer Service Advisor will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. While also working to cover the Customer Services Manager when required. The successful candidate...
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Service Advisor
2 weeks ago
Swindon, United Kingdom KPI People Full time**Service Advisor - Swindon -** **Basic Salary - £26,000 -** **OTE - £35,000 -** **Monday to Friday 8am - 6pm -** **Saturday (1 in 3) 8am - 1pm -** Our client, a busy Franchised Car Dealership in Swindon has the requirement for an experienced Service Advisor / Aftersales Advisor to join their successful Aftersales team. **Responsibilities** As a Service...
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Customer Service Advisor
2 days ago
Swindon, United Kingdom Coll Search Ltd Full time**CUSTOMER SERVICE ADVISOR - SWINDON** Our client is an approved **DAF Truck dealership** located in **Swindon** and are on the lookout for a dedicated and knowledgeable **Commercial Vehicle Service Advisor**. As their new Service Advisor, you will join their friendly team which will see you **working Monday - Friday 08:00am - 5:30pm & every other Saturday...
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Customer Service Advisor
6 days ago
Swindon, United Kingdom People Solutions Group Limited Full timeWhat's in it for me? We are currently recruiting for an IMMEDIATE START Customer Service Administrator / Advisor to join an highly established, independently run Company, based in Swindon. The purpose of this role is to be the first point of contact for Customers. Your communication skills need to be second to none, with experience of issue resolution and...
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Customer Service Advisor
6 days ago
Swindon, United Kingdom The Best Connection Employment Group Full time**Customer Service Advisor required - Permanent position** **The Best Connection are looking for a Customer Service Advisor for a Commercial Vehicle dealership in Swindon. This is a straight Permanent role.** **Role duties**: - ** Liaise directly with customers to provide assistance**: - ** Book in appointments**: - ** Update jobs**: - ** Co-ordinate...
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Service Advisor
1 week ago
Swindon, United Kingdom KPI People Full time**£33,000 OTE (uncapped)** **Competitive Basic Salary** **Extensive Benefits Package** **Privately Owned Dealer Group** Our client, a busy volume, franchised car dealership in Swindon have the requirement for an experienced Service Advisor to join their successful Aftersales team. **Responsibilities** As a Service Advisor your responsibilities will...
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Customer Service Advisor
2 days ago
Swindon, United Kingdom The Best Connection Employment Group Full time**Customer Service Advisor required - Permanent position** **The Best Connection are looking for a Customer Service Advisor for a Commercial Vehicle dealership in Swindon. To be considered for this role It is essential that you have had previous experience working within the automotive industry.** **This is a Permanent role.** **Role duties**: - **...