RBS Order to Contract Specialist

6 days ago

Northampton, United Kingdom Ricoh Full time

Change your job, change your workplace, change your future...

At Ricoh, we’re driving innovation and empowering our customers through technology, services, and people. We’re now looking for an Order to Contract Specialist to join our Ricoh Business Services (RBS) team on a 6-month fixed-term contract in Northampton.

You’ll play a vital role in ensuring that customer orders are processed accurately, efficiently, and on time. Working within the Order to Contract (OTC) team, you’ll handle the end-to-end order entry process in Oracle/Siebel, ensuring data accuracy, compliance, and excellent customer service to both internal and external stakeholders.

What you will be doing

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Enter customer orders into Oracle/Siebel based on information from the Sales team

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Check and validate contract details — pricing, billing, assets, and approvals

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Monitor order progress and ensure smooth delivery through to invoicing

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Manage queries from Sales, PSC, and customers

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Create and terminate service and lease contracts as required

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Ensure SLAs are met and “first time right” data accuracy is achieved

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Identify process improvements to drive performance and efficiency

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Uphold Ricoh’s core values and deliver excellent customer experiences

You will ideally have

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Experience in administration, data entry, or reporting

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Strong customer service background (internal or external)

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Knowledge of ERP/CRM systems — Oracle or Siebel experience desirable

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Great attention to detail, organisational skills, and ability to prioritise tasks

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Confident communicator with good interpersonal skills

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Proficiency in Microsoft Excel and MS Office

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A team player with a focus on accuracy, efficiency, and collaboration

In Return For Your Commitment, You Can Expect

• A competitive salary package
• Industry leading benefits

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.

This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.

We Are An Equal Opportunities Employer

At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.

For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team

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