Order Management

About The Company

PIP Global Safety is a leading global supplier and manufacturer of personal protective equipment (PPE), trusted by workers and safety professionals across industries and continents. With a 40-year legacy of innovation, quality, and responsiveness, we deliver comprehensive, head-to-toe protection through a powerful portfolio of brands.

We are united by a shared goal: to protect workers around the world by delivering solutions that ensure safety, empower performance, and promote well-being. Guided by our core values—integrity, innovation, accountability, tenacity, and customer centricity—we're building a safer, more sustainable future. At PIP Global Safety, we're protecting people and the planet, one innovation at a time.

We're doubling our global footprint through the transformative acquisition of legacy brands like North, Howard Leight, Miller, Fibre-Metal, Oliver, Salisbury, and more—bringing even greater innovation, expertise, and reach to our customers worldwide.

Join a growing global organization where protection is more than a product—it's our purpose and our passion.

Job Summary

We have an opportunity for an Order Management & Internal Sales Specialist to join us at Combisafe, in Northampton, where you will be responsible for providing coordination between Customers, Sales, Operations, Engineering, Logistics and Finance. This role as an internal sales colleague generates sales by providing the customer with quotations, technical and commercial advice, and efficient order fulfilment. Effective performance in this role is business critical for the company to meet and exceed its sales revenue goals. The role is a vital interface that customers have with Combisafe and its efficient execution greatly influences the customers' perception of the company and their willingness to buy and rent our products.

Our Safety solutions help to protect human health, improve worker safety and subsequently customer efficiency.

Key Responsibilities

•
Encourage and Embrace Combisafe behaviours on site and in the office (5s, Kaizen, Gemba, HSE)

• Customer Experience focused interactions, customer incident management, training invoicing and coordination, providing sales/technical information to customers and act a liaison for communication with field sales team/engineering.

• Processing of orders/quotes into SAP & CRM operating system & associated tasks (reporting +)

• Processing of Hire Billing run in SAP & CRM operating system, associated billing queries for Hire and Sale orders

• Coordination with Warehouse/Logistics on deliveries/rental collections to customers.

• Coordination with colleagues to receive inbound enquiries via phone or emails to the shared department mailbox.

Qualifications

•3years+ experience in a sales or customer service environment, preferably in the construction industry, having been focused on customer experience/excellence.

• Experience in the processing of orders/quotes/invoices into ERP operating system & associated tasks (reporting +) ideally SAP but not essential.

• Ability to work and organize workload independently, High level of integrity and efficient time management.

• Coordination with Warehouse/Logistics on deliveries/rental collections to customers

Protective Industrial Products (PIP) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

At PIP Global Safety, we are committed to fostering a diverse and inclusive workplace where all individuals are respected and valued. We do not tolerate discrimination or harassment of any kind, and we strive to ensure that employment decisions are based on qualifications, merit, and business needs. Employment practices and policies may be subject to variation based on applicable laws and regulations in different countries and jurisdictions.