Key Account Handler

1 week ago

Seaham, United Kingdom Jackson Hogg Ltd Full time

Key Account Handler
Location: County Durham (Full-Time, Onsite)
Hours: Monday to Friday, Full Time
We’re working with a growing, customer-focused business in County Durham looking to add a Key Account Handler to their internal sales team. This role suits someone who enjoys building relationships, solving customer problems, and delivering a market-leading level of service.
You’ll act as a trusted advisor to your customers, managing enquiries, processing orders, following up on quotes, and identifying opportunities to grow and develop each account.
Key Responsibilities:
* Handle incoming sales calls with professionalism, enthusiasm, and genuine interest in each customer’s business
* Prepare accurate quotations and follow up to maximise conversion rates
* Process customer orders efficiently through internal systems
* Resolve customer queries quickly to maintain excellent satisfaction levels
* Review account activity to identify trends and opportunities for cross-selling or upselling
* Re-engage non-spending accounts to drive additional revenue
* Maintain accurate records within CRM and ERP systems
* Support marketing campaigns and participate in promotional sales initiatives
* Collaborate with the wider sales team to share insights and deliver team goals
About You:
* Experience in internal sales, account handling, or customer service within a commercial or environment
* Excellent communication and listening skills — confident on the phone and able to build rapport easily
* Strong organisational skills with attention to detail and the ability to prioritise effectively
* A proactive approach, willing to go the extra mile for customers and the team
* Competent with Microsoft Office and CRM/ERP systems
If you’re passionate about customer service and enjoy working in a fast-paced, commercial environment where your efforts make a real impact, we’d love to hear from you

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