Operational Support Coordinator

About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.  

Where will you be working? 

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.  

We deliver full network cycle services for fixed, private and mobile operators.  

Mobile networks- We keep the country connected through the survey, design, installation and maintenance of private 5G networks, small cells, supporting Smart Cities & Connected infrastructure.  

Want to come and be a part of it? 

What will you be doing?

This role’s all about keeping things organised and running smoothly You’ll work with project teams to manage designs from surveys to final drawings, arrange site visits, and sort all the paperwork like RAMS and STATS. You’ll keep databases and trackers updated, organise meetings, and liaise with suppliers, landlords, and other external contacts. On the office side, you’ll run reception, handle post, order supplies, and help with IT queries or events. You’ll also track progress, maintain records, and make sure schedules and reports are spot on. Basically, you’ll be the go-to person for keeping projects and the office ticking along 

What you'll bring? 

You’re a real team player who gets along with everyone, communicates professionally but with energy and enthusiasm, and is always ready to share knowledge and lend a hand. You’re all about delivering top-notch customer service, whether it’s for colleagues or clients. Problem-solving is your thing—you think on your feet and come up with solutions. Self-motivated and hands-on, you don’t need much supervision. In a fast-paced, ever-changing environment, you stay flexible, take on challenges, and manage priorities like a pro. You welcome feedback, seeing it as a chance to grow. Plus, you’re super organised, adaptable, and always bring positive vibes

What’s in it for you?  

We offer a range of benefits designed to support your life in and out of work, some of which include. 

Matched or contributory pension scheme 

Online GP service, 24 hours a day, 365 days a year   

Employee assistance programme  

My Rewards portal, access to 1000’s of retail discounts  

Life assurance 

Cycle to work, salary finance and give as you earn schemes 

Enhanced maternity, paternity leave and adoption leave  

Reward and recognition scheme 

In addition, this role offers; 

Company van/vehicle and fuel card for business use  

Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more 

Discretionary bonus scheme 

25 days annual leave plus bank holidays  

Recommend a friend – get rewarded for introducing people to us 

About us 

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.  

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. 

We’re responsible and go further for our people, clients, communities and the planet 

We’re open and seek new and better ways of exceeding expectations 

We’re together and as one team; the whole is greater than the sum of the parts 

We’re ambitious and embrace opportunity, to lead essential infrastructure services for life 

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. 

It’s an exceptional time to be a part of M Group. 

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. 

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. 

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