Customer Success Executive

3 days ago

Brentford, United Kingdom Rutherford Briant Full time

Are you a relationship focused professional looking for your next challenge? Do you thrive on building strong client relationships and delivering exceptional customer experiences? Are you passionate about supporting hospitality operations and technology solutions across the UK? Keep readingI am currently recruiting for a Customer Support Executive to join a well-established and growing technology business in the hospitality sector. Based on-site with a major client, this is a client-facing role offering a mix of account management, customer support, and technology troubleshooting, with strong development opportunities.Responsibilities:As a Customer Support Executive, you will:Act as the primary on-site contact for the client and their partner.Build and maintain strong working relationships, ensuring smooth day-to-day operations.Manage client needs, delivering a consistent, high-quality service experience.Provide first-line technical support and troubleshooting for hospitality technology systems.Carry out regular checks, preventative maintenance, and operational updates.Collaborate closely with internal teams to maintain service consistency.Travel to other UK and European client sites when required for on-site support.Requirements:As a Customer Support Executive, you will need:Understanding of technology or strong experience within the hospitality industry.Proven ability to manage client relationships and deliver excellent customer service.Excellent communication, negotiation, and relationship-building skills.Confident in supporting technology systems (training will be provided).Organised, proactive, and able to follow through on tasks independently.Flexibility to adjust working hours to client events.What you will get:As a Customer Support Executive, you will get:£30,000 to £35,000 per annum plus additional benefits.Monday to Friday, 9:00am – 5:30pm.Professional development, training, and progression opportunities.Collaborative, inclusive culture where your contribution is valued.If you're ready to take the next step in your career and be part of a thriving and ambitious business – apply nowRutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics. #J-18808-Ljbffr

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