Professional Services Manager

About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About the team You will be part of an international team delivering implementations for LexisNexis Risk Solutions clients. About the role The Manager is responsible for project management as a project director and team management. Project management duties include directing other project managers to ensure projects are on-track, resource allocation and oversees overall quality of project deliveries. Management responsibilities will include the recruitment of consultants and/or team leads, development thereof, motivation and assessment of performance. The PS Manager delegates to the team leads and/or consultants the team goals and best practices as set by the Regional Director. As a supervisor for team managers and/or consultants, the manager oversees client escalations for project issues and acts as a second escalation point, help chase internal resources such as solutions experts, technical operations and/or product development when necessary while keeping the Client Engagement Manager up to date on issue resolution. Responsibilities Development Focus - Drive talent development across the organisation by identifying capability needs, supporting succession planning, and fostering growth. Provide access to diverse learning opportunities and act as a trusted mentor and coach to enable individual and team development. Professional Expertise - Drive continuous learning and innovation by seeking new technological and professional knowledge and mastering relevant skills. Leverage internal and external networks to share expertise, encourage team development, and empower feedback on industry trends and disruptors. Maintain strong knowledge of at least two products and/or the industry, positioning yourself as a trusted expert. Customer Focus - Drive customer acquisition and engagement by identifying strategies to attract new clients and acting as a brand advocate at every touchpoint. Build trust and long-term commitment with a diverse customer base, leveraging internal and external networks to deliver innovative solutions. Promote a customer-first mindset across the team to ensure exceptional service and satisfaction. Leadership - Provide clear, inspiring leadership by communicating a compelling vision and aligning teams with organisational goals. Translate strategic objectives into actionable plans, make courageous decisions for the benefit of the business, and build consensus. Foster inclusivity by considering diverse perspectives and act as an internal brand evangelist to promote optimism and collaboration across functions. Innovation & Creativity - Create a collaborative environment that encourages sharing and development of innovative ideas. Support individuals in building confidence to pursue creative solutions and enable experimentation to improve business performance. Exercise sound judgement in backing calculated risks that deliver measurable benefits for customers. Technical Skills - Possess a clear understanding of the Software Development Lifecycle with strong technical knowledge of databases, operating systems, and application servers (desired). Proficiency in English is required, with additional proficiency in one EMEA language preferred. Requirements Demonstrated team management experience with a successful track record of team retention, team growth and motivation Successful and trusted resource for senior client stakeholder management and escalation handling Proactive multi-tasker and goes above and beyond Relevant leadership experience in a similar field (technology vs consultants) Management experience with remote resources Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life Assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discount scheme via Perks at Work We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers EEO Know Your Rights. #J-18808-Ljbffr