Account Manager – Print Industry

2 days ago

Manchester, United Kingdom Taylor Higson Full time

Account Manager – Print Industry

Location: Manchester (On-site)
Salary: Competitive, dependent on experience

Due to continued growth, this leading print manufacturer based in Manchester is on the lookout for a print experienced Account Manager, someone who is going to progress through the business and has potential to grow

This is a key role for someone who can deliver outstanding service, develop existing accounts, manage client relationships, and act as a trusted link between thew business and its customers.

Role Purpose

Act as the main point of contact for client needs, enquiries, and concerns.
Build and strengthen long-term client relationships.
Maintain accurate records on the CRM system, including contact and delivery information.
Work closely with the production team to ensure timely and accurate delivery of orders.
Develop a strong understanding of our products and services to support upselling and cross-selling opportunities. 

Key Responsibilities

Handle incoming enquiries from existing customers and support their day-to-day requirements.
Manage and maintain existing house accounts, ensuring consistent service and customer satisfaction.
Prepare quotes, negotiate pricing, and process sales orders.
Manage client orders from initial booking through to final delivery.
Purchase required materials for client orders when necessary.
Address customer concerns promptly and professionally, resolving issues where possible.
Escalate client needs or concerns to senior management when required.
Explain costs and payment terms when discussing new agreements with clients.
Conduct after-care follow-ups to ensure client satisfaction with delivered products/services.
Provide insights to the sales and marketing teams by monitoring product performance, competitor activity, and customer feedback. 

Required Skills & Experience

Previous experience in a sales or customer service role within the print industry is essential.
Ability to multitask and manage several responsibilities at once.
Strong written and verbal communication skills.
Excellent organisational skills with strong attention to detail.
Proficiency in Excel (preferred). 

Ref: (phone number removed)

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