Senior GCC Technical Support Analyst

2 days ago

Belfast, United Kingdom CME Group Inc. Full time

Sr Global Command Centre Analyst page is loaded## Sr Global Command Centre Analystlocations: Belfast - Millennium Housetime type: Full timeposted on: Posted Todayjob requisition id: 33191**Senior Global Command Centre Analyst** **Description:** The Senior GCC Analyst offers weekend and weekday trading support to CME Group clients that relate to market-event inquiries and product specifications for Futures & Options, Fixed Income Securities, Spot FX, OTC Markets and Event Contracts. The analyst will analyze market conditions, oversee daily settlement data, and provide operational oversight for product activations and expirations. The position requires a passion for problem-solving and delivering exceptional customer service. This role involves regular customer interaction via phone and electronic channels. **Key Responsibilities Include:*** Address customer inquiries regarding market events, connectivity, business technologies, and products.* Assess and monitor market activity and order flow for efficiency and unusual behavior.* Conduct investigations for both internal and external clients, effectively communicating complex problems and solutions to diverse audiences.* Develop ad-hoc queries and conduct complex data analysis to create data-driven solutions that support or modify policies, processes, procedures, and technologies.* Ability to work both independently and collaboratively as part of a team**Qualifications:*** Prior experience in a customer-facing support role.* Strong knowledge of Futures and Options* Extensive experience with leading industry charting and news platforms.* Demonstrated ability to analyze statistical trends gathered from trading activity, such as price movement and volume.**Additional Desirable Qualifications:*** Experience with investigative and analytical tools* A fundamental understanding of data visualizations and automation**Experience:*** Previous experience within trading, technical support, market analysis and customer support* The candidate will demonstrate strong written and verbal communication and problem-solving skills.* Advanced understanding of tradingPlease note that this role is either Wednesday - Sunday or Saturday - Wednesday shift and as such will include a shift allowance#LI-JC1#NIJobs**CME Group: Where Futures are Made**CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.**Important Notice:** Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more .### Employee Experience
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