Senior GCC Technical Support Analyst

Join the Global Command Centre team at CME Group, the world's leading derivatives marketplace. As a Senior (GCC Tech) Analyst, you are the vital front line, ensuring the seamless execution of our global trading ecosystem. You'll deliver expert, real-time trading support and operational oversight for a diverse range of products, acting as a crucial link between our clients and the complex dynamics of global financial markets. Your expertise will be key in guiding clients through functional usage of our platforms and addressing complex technical challenges. 

What You'll Get

• A supportive environment fostering career progression, continuous learning, and an inclusive culture.

• Broad exposure to CME's diverse products, asset classes (Futures & Options, Fixed Income, Spot FX, OTC Markets, Event Contracts), and cross-functional teams

• The opportunity to develop and refine knowledge of industry-leading technology supporting the entire trade lifecycle.

• A competitive salary and comprehensive benefits package. Learn more about our career opportunities here.
   

What You'll Do

Provide accurate, precise and timely information to consumers of CME Group services while minimising risk to these consumers and to CME Group.  Quickly identify the business need to understand the consequence and impact.  Measure the sense of urgency and determine the best course of action. 

Core accountabilities for a Senior GCC Tech Analyst are:

• Critical assistance involving order cancel, status, and net positions.

• Providing functional, technical and transactional support for our all-electronic trading and clearing systems and applications including  iLink, MDP, CME Direct, Drop Copy, Post Trade / STP.

• Proactively perform mission-critical impact analysis utilizing all tools at your disposal.

• Respond, investigate, and properly escalate alerts and issues impacting system/market performance and integrity.

• Continually evaluate current process and procedure and when necessary, improvise and introduce new ways to improve efficiency.

• Develop ad-hoc queries and perform complex data analysis to support or change policy, process, procedures, and technology

• Support of all deployments including bug fixes and new functionality.

• Coverage hours will be Wednesday - Sunday or Saturday - Wednesday (hours TBC).

What You'll Bring

We are looking for a highly analytical and communicative professional with proven experience in technical analysis and client management in a fast-paced environment. 

• Experience with industry standard tools and protocols preferred but not essential  - including Corvil, Splunk, Google GCP Support tools and FIX

• Familiarity with Unix based systems

• Strong client service skills and a drive to achieve customer satisfaction.

• Excellent communication skills, the ability to articulate difficult and complex problems and solutions to a broad range of audiences.

• Prior customer support experience in a customer facing, high stress, fast paced environment.

• An ability to apply strategic thinking to problem-solving, to think outside the box to troubleshoot complex technical issues and to quickly join the dots to identify patterns during major production events.

• A proactive and self-motivated approach and a driven work ethic that strives to overachieve.

• Excellent teamwork qualities and a willingness to contribute as part of a global team that provides follow-the-sun coverage. 

• Flexibility within their role as the needs of CME Group evolve to support new technology as well as an ever increasing range of products and services.

• Bachelor's Degree or 3+ years relevant work experience.

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CME Group: Where Futures are Made

CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.