Day Housekeeping Team Leader

6 days ago

Wimbledon, United Kingdom Total Support Services Ltd Full time

AELTC Wimbledon Championship Job Vacancy Day Housekeeping Team Leader LOCATION: Championships 2026, Wimbledon SW19AVAILABLE SHIFTS: 05:00 – 17:00, 06:00 – 16:00 and 12:00 – 22:00REPORTS TO:Supervisor and Zonal Manager KEY RESPONSIBILITIES Support the Supervisor in ensuring all housekeeping and cleaning tasks are completed to the expected high standards. Assist with delegating tasks, monitoring progress, and providing feedback to operatives. Encourage and motivate operatives during shifts, promoting a positive and productive team culture. Ensure operatives follow the break schedules and working patterns set by the Supervisor. Monitor operatives’ attendance and performance, escalating concerns or recognition opportunities (including OFA nominations) to the Supervisor. Act as first point of contact for operatives with questions or concerns, directing them to the appropriate support (e.g., payroll, welfare). Step up to cover the Supervisor role when required, ensuring continuity of operations. Lead by example in behaviour, presentation, and professionalism. Ensure both you and your team maintain high presentation standards, with full uniform, ID badge, and PPE worn correctly at all times. Ensure correct cleaning materials, equipment, and methods are used, and report any faults immediately to the Supervisor or Zonal Manager. Report all accidents, incidents, or near misses promptly to the Supervisor and TSS Management Team. Remain vigilant and escalate any security concerns to the Supervisor or AELTC Security Team. Ensure all tasks are carried out in line with current Health and Safety legislation. Attend Team Leader and Supervisor training, as well as any additional training required by the TSS Training & Recruitment Department. Comply with TSS Policies and Procedures, which will be fully explained during training days. Report to the Supervisor and Zonal Manager at the end of each shift. Answer and respond to radio calls as required. Ensure TSS devices (phones and radios) are well maintained and signed in/out correctly at the end of each shift. LIFE SKILLS, BEHAVIOUS AND ATTITUDE Competent in spoken English, able to communicate clearly and understand verbal instructions; reasonable written communication skills. Excellent communication skills, including updating operatives on progress and providing feedback. Open, friendly, and approachable towards colleagues, other teams, and visitors. Demonstrates a positive “can do” attitude, particularly during preparation and throughout The Championships. Reliable, punctual, and consistent in performance. Strong attention to detail and good time management. Able to motivate, support, and guide operatives to achieve high standards. Courteous, professional, and helpful at all times. Committed to attend management training as required. #J-18808-Ljbffr

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