Customer Service Coordinator

5 days ago


City of Edinburgh, United Kingdom CIVILMART Full time

Civilmart is a multi-national manufacturer of civil concrete products supplying to sectors such as residential development, local governments, water authorities, civil infrastructure, irrigation, the plumbing, and drainage market. We are renowned for being one of the largest producers of precast concrete in Australia With our operations now expanding across QLD, WA NSW, ACT, VIC, and SA across 29 different sites Job Description As the Customer Service Coordinator, you'rethe go-to for customers and the internal champion for their needs. You will partner with Sales Representatives and our wider network to manage the quote-to-revenue process, ensuring every project runs smoothly, every delivery is on time, and every customer walks away impressed. You will undertake a variety of activities including: Managing customer orders and queries; whether by phone, email, or in person with professionalism and care. Qualifyingneeds, negotiatingexpectations, and keeping customers informed about production and inventory. Creating quotes and following through to win business. Coordinatingdelivery detailskeeping everyone in the loop. Buildingstrong relationships with project stakeholders and monitoringprogress. Access to a variety of discounts and services through the Flare Benefits Platform Ongoing training and development opportunities. Regular remuneration reviews Access to novated leasing Desired Skills and Experience What You’ll Bring Attention to detail and ability to problem solve. Ability to work collaboratively and manage multiple priorities. Familiarity with Microsoft Office and enterprise systems. Previous experience in a customer service role. Apply today to take the next exciting step in your career #J-18808-Ljbffr


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