2nd Line IT Service Desk Technician
1 week ago
2nd Line IT Service Desk Technician page is loaded## 2nd Line IT Service Desk Technicianlocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR100743As an IT Support Technician, you will play a key role in advancing our internal IT support capabilities. This position is ideal for individuals with a proven track record in IT support, ready to provide advanced technical assistance, resolve complex issues, and contribute to the continuous improvement of IT service operations.We are looking for a full-time technician to work from our London office 4 days per week plus 1 remote.SLR are global leaders in environmental and advisory solutions helping our clients achieve their sustainability goals. We are a consultancy with over 4,000 employees across 6 regions. SLR’s ‘one team’ culture is at the heart of our business; providing a collaborative and supportive environment for professional development. Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance, critical illness cover and a structured career framework with regular reviews offering outstanding opportunities for progression. Alongside 25 days’ annual leave, SLR offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, and our family friendly policies help balance the needs of professional and family life.**The role**Your main duties will involve resolving complex hardware and software issues beyond 1st line support capabilities.You will also:* Apply specialised knowledge for in-depth troubleshooting and problem resolution* Mentor 1st line support technicians and guide the team through intricate technical issues* Lead collaborative problem-solving sessions* Take ownership of incidents from report to resolution, ensuring thorough documentation and adhering to SLAs* Participate in system upgrades and preventive maintenance activities* Stay updated on emerging technologies and participate in knowledge-sharing sessions* Support IT projects requiring 2nd line expertise.**About you** We are looking for an experienced IT support professional with:* Advanced troubleshooting abilities around hardware, software, and network issues* Proven mentorship and collaboration skills* Relevant certifications (e.g. CompTIA A+, Microsoft Certified IT Professional)* Advanced knowledge of Windows OS and Microsoft Office* Demonstrated learning agility and adaptability to new technologies* Strong customer service orientation and excellent communication skills for technical and non-technical audiences**Culture & Inclusion at SLR**We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional C&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all people regardless of their background can thrive. We welcome applications from all individuals, regardless of their background, including those from groups that are currently under-represented at SLR, such as people identifying as 2SLGBTQI+, Indigenous peoples, ethnic minority groups, women, and people with visible or invisible disabilities, including those who are neurodivergent. Should you require any special adjustments throughout the recruitment process with us, please let us know. As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR.
#J-18808-Ljbffr
-
2nd Line Service Desk Engineer
7 days ago
London, United Kingdom Just IT Full timeAre you a 2nd line technician with at least three years of experience looking for an exciting new role? About the company I am currently working with a growing MSP who are looking for someone to be based at one of their clients' locations in London Position Overview Having made their mark within the industry, this well-established MSP is looking for a 2nd...
-
2nd Line Service Desk Engineer
5 days ago
Greater London, United Kingdom Air IT Limited Full timeJob Title: 2nd Line Service Desk EngineerLocation: LondonReporting to: Service Desk Team Leader Purpose: To deliver 2nd line technical support in a service desk environment supporting multiple clients, acting as an escalation point for other service desk engineers. You will build excellent customer relationship through customer knowledge and ensure technical...
-
Greater London, United Kingdom SLR Consulting Full timeA leading consultancy in Greater London is seeking a full-time 2nd Line IT Service Desk Technician to provide advanced technical assistance and resolve complex issues. The ideal candidate should have expertise in troubleshooting hardware and software, along with mentoring skills for 1st line support technicians. This position offers a hybrid working option...
-
2nd Line IT Service Desk Technician
1 week ago
Greater London, United Kingdom SLR Consulting Full timeJoin to apply for the 2nd Line IT Service Desk Technician role at SLR Consulting. As an IT Support Technician, you will play a key role in advancing our internal IT support capabilities. This position is ideal for individuals with a proven track record in IT support, ready to provide advanced technical assistance, resolve complex issues, and contribute to...
-
Hybrid 2nd Line IT Service Desk Engineer
5 days ago
Greater London, United Kingdom Air IT Limited Full timeA leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients. In this role, you will handle incoming calls, diagnose issues, provide support, and maintain client documentation. Ideal candidates should have over two years of experience and knowledge in networking and Microsoft...
-
IT Service Desk Technician
2 weeks ago
Greater London, United Kingdom Cooper Parry Full timeA dynamic IT services company in London is seeking an IT Service Desk Technician to deliver 1st & 2nd line support. The ideal candidate will have extensive experience in a fast-paced environment, with strong knowledge of Microsoft 365 and IT infrastructure. The position offers a flexible working environment and a range of valuable benefits. Join a team where...
-
2nd Line Service Desk Analyst
19 hours ago
London, United Kingdom Spring Technology Full timeAre you looking for an excellent opportunity as an 2nd Line Service Desk Technician? An exciting opportunity has become available, working for a Leading Ecommerce retailer based in London who are looking to recruit a 2nd Line Service Desk Technician. This great position is offering Hybrid Working solutions, excellent working environment and paying up to...
-
London, United Kingdom ITECCO Full time**1st / 2nd line IT support service desk technician - Contract -** **3/6 months!** **INTERVIEWING NOW** **1st of March start date** I am currently working with an exciting London based consultancy to help them find an IT support technician to help them on a day rate contract basis. The client is looking for support over several of their client sites...
-
2nd Line Engineer
7 days ago
London, United Kingdom Just IT Full timeGlobal financial firm looking for 2nd Line Support In Liverpool Street, Up to £38k, Hybrid Summary To support the systems utilised by the Managing Agency and Syndicate staff. The 2nd Line Engineer shall be directly accountable to the IT Manager. Duties - Provide 2nd line support, both in the office and remotely. - Work closely with the 1st line support...
-
Greater London, United Kingdom Operations Resources Full timeA managed service provider in London is seeking a Corporate Service Desk IT Technician to provide dedicated onsite support to their headquarters staff. The role requires proven experience in 2nd line support, including proficiency in Active Directory, O365, and hardware troubleshooting. The technician will manage IT services, resolve issues raised by...
