Product Quality Manager

We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Dépôt, Castorama and Koçtaş - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. As a Product Quality Manager in our Kitchen category you will ensure the development and manufacture of safe and compliant products that meet our customers' expectations in terms of quality, cost and performance. Overview As Product Quality Manager you will support the development and manufacturing of kitchen category products, ensuring quality, safety, performance and compliance while driving continuous improvement and customer satisfaction. Responsibilities Work with the offering and product development teams to proactively support range reviews and product development for the Kitchen Category, ensuring that quality is a key part of the process. Perform product benchmarking to develop product specifications. Review design specifications and samples to evaluate products, address construction, safety, performance, and compliance issues. Work with suppliers and purchasing offices to ensure that product production is feasible. Ensure that products will meet the required performance and durability standards offered under the warranty whilst developing precautionary statements on the packaging and product instruction manuals, as appropriate. Work with the Performance Feedback Analyst to actively monitor post‑sales performance. Analyse customer feedback to identify appropriate actions to improve product quality, reduce returns and customer dissatisfaction and incorporate these changes into new developments. Visit factories as appropriate to develop knowledge and understanding of production processes and support product development, including occasional trips to France. Support the vendor evaluation process. Qualifications Experience in a product/component area (ideally in kitchen/furniture). Knowledge and working understanding of compliance requirements for the product/component area. Knowledge of relevant product materials and substrates. Previous experience in a product technology role or manufacturing environment. Previous experience working with overseas production sites/sourcing operations. Previous experience in a retail environment. Behaviours Be Customer Focussed I listen to our customers and colleagues.I use available data to help make decisions. Be Human I do the right thing.I am respectful of others. Be Curious I build and share new ideas.I try new things and share my learnings. Be Agile I work in an agile way, without seeking perfection, applying the 80/20 principle.We take risks, fail fast, and adapt quickly. Be Inclusive I embrace allyship and celebrate difference as a strength.I have self‑awareness and a desire to learn. Be Accountable I own my actions and focus on outcomes.I understand the Kingfisher plan and how it relates to my role. Our Behaviours Summary We are united by six core behaviours: Constantly improving our customer experience; acting with humanity and care; being curious; thriving on learning and thinking beyond the obvious; being inclusive; and being agile. Benefits We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Private Health Care Opportunity to receive up to family level cover with AXA. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation). Kingfisher Pension Scheme Immediate eligibility through auto‑enrolment. Contribute 8% to receive a max 14% from the Company. 25 Days' Holiday 25 days per annum plus bank holidays as stated in your contract (pro‑rated for part‑time colleagues). Staff Discount 20% discount at B&Q and Screwfix. Eligible after 3 months service. Kingfisher Share Incentive Plan (SIP) Share ownership in a tax‑efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached. Life Assurance x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS-MP) or x1 Salary if not active member. Bonus Competitive bonus scheme that aligns to work level of role. Kingfisher Share Save Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October. Training & Development There are so many ways you can grow, learn, and develop here at Kingfisher. At whatever pace suits you. Resources and tools to help you grow Improving without instruments to help you learn is near impossible. That's why we make sure you have everything at your fingertips to find exactly what you need to keep growing. Initiatives that measure development With plans that ask you what you want to achieve and when you want to achieve them by, tracking progress and keeping development at the forefront of conversation is easy. Find your path The scale of group functions within Kingfisher is huge. That means you have the chance to build different career paths within multiple areas of the organisation. Sharing is caring We aren't selfish here at Kingfisher. Whatever your level of experience, you'll work with colleagues who are always welcoming and ready to share their knowledge whenever you need it. Reach for the stars So your ambitions are high? Good thing we have opportunities to find experiences in line with more senior roles and responsibilities. Here, you can evolve your career, no matter your level. Why Kingfisher We’re an innovative, international retailer on a journey to actively make a difference. Always striving to take that next step. You can be part of the difference. From bottom to top you can progress in a collaborative environment. So, why not Kingfisher? Application Process What to expect from our application process... Step 1: Application Send in your application via our Kingfisher Careers website. Step 2: Review A member of the Talent Acquisition team will then review your application and let you know if you have progressed to the next stage of the process. Step 3: Interview 1 You’ll then have a telephone interview/one to one conversation with a recruiter. Step 4: Interview 2 As you progress, you’ll be invited to attend a face to face or virtual interview. Step 5: Feedback Your recruiter will be in contact with feedback and, if successful, the details of your job offer #LI-BN1 Interested? Great, apply now and help us to Power the Possible. #J-18808-Ljbffr