Floor Manager

2 weeks ago

Greater London, United Kingdom The Hoxton Full time

Company Description We’re looking for a Floor Manager to join our restaurant team in Chets at The Hoxton, Shepherd’s Bush. The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all‑day restaurant—Chet’s serving Thai‑American comfort food. The venue features a large open lobby with vintage seating, cosy corners, a central wrap‑around bar and terrace, and is perfectly located for exploring West London. Chet’s: A Thai‑Americana spot combining fragrant flavours and smoky textures of Thailand with comforts from classic American diners. Job Description What you’ll do… Ensure the restaurant/bar area is H&S compliant for each shift Run the daily briefing for the restaurant/bar team Coordinate and run the reservations system Draft a floor plan based on covers Support the Restaurant AGM with Food & Beverage stock: ordering, stock counts Assist the Restaurant AGM with training on wine, food and beverage menus Handle cash and report daily revenues as per hotel SOPs Oversee service on the floor and bar Ensure safe opening and closing of the restaurant Collaborate with the culinary team on menus, service and product availability Qualifications A natural at leading and managing others, leading by example to create an environment where the team can be their best selves Someone who values authenticity—no clones in suits here Passion for hospitality—whether that’s a drink, a meal, an event or a bed for the night A person who enjoys leaving a positive impact on guests, giving them a memorable experience A practical, results‑oriented mindset—no ego, just getting things done Willingness to try new things and experiment often Team‑first attitude: supporting each other and having fun along the way Benefits Competitive salary + participation in the TRONC scheme 28 days holiday (inclusive of bank holidays), pension and life insurance Health cash plan for physical & mental wellbeing support Confidential hotline and mental health first aiders for support Retail & hospitality perks through partner network Free night at The Hoxton and a meal for two when you first start Meals during shifts Discriminatory discounts across the Ennismore family for you and loved ones Free night at The Hoxton yearly + bonuses for milestones Opportunities for progress within a global family of brands Training, learning academies, and development programmes Extra time off for volunteering with partner charities Regular team events, bi‑annual parties and social gatherings Enhanced family leave when expanding your family Ani‑yearly diversity and inclusion calendar of events Seniority Level Entry level Employment Type Full‑time Job Function Sales and Business Development (Hospitality) #J-18808-Ljbffr

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